Laivly, a market leader in AI and automation for contact centers, announced the launch of its attended AI platform. Designed to easily and quickly modernize call centers at scale, Laivly turns real-time intelligence into real-time action that drives higher contact center productivity, increases ROI and delivers better customer experience. Laivly sits on an agent’s desktop adding automation to help each agent perform tasks lightning fast, while the integrated AI serves up the workflows of the most successful agents to the whole team. The result is a faster, smarter, more accurate and more efficient contact center — where human agents can spend more time delivering exceptional customer experiences and less time wrestling with technology. View a short video of how Laivly works here.
The Laivly platform adds a layer of artificial intelligence (AI), machine learning (ML) and automation to any existing technology or across the entire tech stack to streamline workflows, analyze customers on the fly and guide agents to the best possible outcomes. Additionally, Laivly’s tailored orchestration layer seamlessly ties the entire tech stack together — without the use of back-end APIs — making integration instant and simple for IT teams.