Also Read: WorkWave Unveils WAIve to Revolutionize Field Service Operations with Always-On AI  

Since their deployment, these products have tackled some of the most complex and time-intensive ticket categories like software and email issues that account for a large share of volume significantly reducing median time-to-resolution for engineers by over half. “AI is transforming everything how we work, how we operate, how we serve customers. Shield’s work in building AI-driven products are initiatives that we had envisioned but didn’t have the expertise or bandwidth to execute,” said Alexander Saca, CEO of IronOrbit, one of Shield’s partner companies. “We believe that specialized AI is core to driving enterprise AI adoption,” added Anuj Mehndiratta, a founding team member of Thrive Holdings, noting the power of Shield’s model in aligning incentives between technology builders and users. In 2025, Shield achieved over $100 million in annual revenue and currently partners with nine companies across the U.S., collectively serving more than 1,500 customers in key industries such as construction, energy, and healthcare, with the new investment set to further accelerate growth and platform expansion.

Read More: Shield Raises $100 Million From Thrive Holdings to Accelerate the Growth of its IT Services Platform

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Also Read: FICO Launches FICO Marketplace to Accelerate Enterprise Intelligence and AI Collaboration 

WAIve also introduces ‘Ask WAIve’, a natural language interface that will act as a unified intelligence layer across the enterprise, allowing users to pose plain-English questions like forecasting revenue or managing inventory and command AI agents to execute associated tasks on their behalf, with broader capabilities slated for release throughout 2026. By utilizing proprietary data to support both back-office staff and field technicians, WorkWave says WAIve will directly drive daily execution and business outcomes, whether through automated overnight workflows or human-approved real-time recommendations, and the company plans to showcase these capabilities live at its Beyond Service Customer Conference in Dallas in early February.

Read More: WorkWave Transforms Field Service Operations With WAIve: Always On AI Optimization That Listens, Learns and Acts

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Strengthening Integrated PCB Design and Test Workflow

With the increasing complexities associated with the development of electronics systems, including advancements in automotive, 5G, and high-performance computing, there is a growing need for a closer link between design and test or manufacturing. By incorporating ASTER’s power within the PCB design and manufacture solution by Siemens, issues can now be spotted early, and advancements in terms of time to market and product quality can be made.

ASTeR’s flagship product, TestWay, is widely recognized for its best-in-class DFT planning and test implementation capabilities, enabling engineering teams to define and execute robust test strategies at the earliest PCB assembly stages. This complements Siemens’ Valor suite for design for fabrication and assembly, delivering a comprehensive Design for Manufacturing (DFM) solution.

Leadership Perspectives on Strategic Value

“The addition of ASTER Technologies is a game-changer for our customers in the PCB design and manufacturing space. By integrating ASTER’s market-leading test engineering software, we are empowering our customers to optimize designs much earlier in the design cycle,” said AJ Incorvaia, senior vice president and general manager, electronic board systems at Siemens Digital Industries Software. “This can dramatically reduce costs, accelerate time-to-market and helps to ensure the highest levels of product quality and reliability. It’s about giving our customers a complete, integrated solution that sets them up for success from the very first design concept through final production.”

Also Read: Teradata Launches Autonomous Customer Intelligence

The acquisition also broadens Siemens’ DFM and test engineering solutions for high-end applications such as computing/HPC, automotive electronics and networking systems, where efficient test coverage strategies are critical to product success.

“Joining forces with Siemens is an incredibly exciting next chapter for our team and our customers. We’ve always been passionate about helping engineers create flawless PCB designs through advanced test coverage analysis,” said Christophe Lotz, founder and chief executive officer, ASTER Technologies. “Now, as part of Siemens, we have an unparalleled opportunity to integrate our expertise into a broader, industry-leading portfolio. This means our innovative solutions can reach more customers, enabling them to achieve even greater efficiency, quality and competitive advantage. We are thrilled to contribute to Siemens’ vision of a truly integrated digital thread for electronics design and manufacturing with just enough test.”

Expanding Siemens’ EDA and PCB Market Leadership

With this acquisition, Siemens continues to advance its position as a provider of leading EDA software and integrated manufacturing solutions. ASTER’s technology will enhance Siemens’ PCB solution stack by embedding test planning and execution capabilities within the design cycle, creating a competitive advantage for customers that seek greater automation, quality and design insights.

Siemens Digital Industries Software supports global organizations in digitally transforming their design, engineering and manufacturing processes using the Siemens Xcelerator business platform, delivering software, services and hardware designed to accelerate innovation while promoting sustainability, operational efficiency and digital continuity.

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Altus, the trusted leader in commercial receivables management and business-to-business collections, announced the appointment of Tarn Shant as Chief Technology Officer (CTO). This strategic addition to the executive leadership team marks a pivotal step in advancing Altus’ technology roadmap and its mission to redefine commercial collections through innovation, automation, and data intelligence.

With over 25 years of experience in global technology leadership within the BPO sector, Tarn brings a proven track record of driving digital transformation, operational efficiency, and large-scale modernization. Most recently, as Senior Vice President of Technology at iQor, he led transformation and governance initiatives that delivered measurable results across multi-national teams, optimizing systems and processes through AI-driven solutions.

Also Read: Xyte Unveils First AI Teammate to Revolutionize Device Support

As CTO, Tarn will lead Altus’ Technology and Data Science organization, overseeing the integration of artificial intelligence, predictive analytics, and platform modernization to enhance performance and decision-making across all client-facing and internal systems. His leadership will be instrumental in ensuring that Altus continues to set the industry standard for innovation, compliance, and client outcomes.

“Technology and analytics have always been at the core of Altus’ growth strategy,” said Jim McDermott, Chief Executive Officer of Altus. “With Tarn’s deep expertise in AI-driven transformation and enterprise-scale modernization, we are taking a major step forward in building the most advanced, intelligent platform in the commercial receivables industry. Tarn’s leadership will help accelerate our innovation pipeline and strengthen the value we deliver to clients every day.”

“I’m honored to join Altus at such a transformative time,” said Tarn Shant, Chief Technology Officer of Altus. “The opportunity to harness AI, automation, and data science to reimagine how commercial receivables are managed is incredibly exciting. Altus’ vision for a technology-first approach aligns perfectly with my passion for using intelligent systems to deliver measurable business outcomes and operational excellence.”

Source: PRNewswire

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Xyte, creator of the first AI-powered cloud platform for enterprise teams, integrators, and manufacturers to manage connected devices at scale, announced its first AI Teammate, introducing self-aware, context-driven automation to device support and operations across enterprise and MSP environments. General availability is targeted for early 2026.

“The AI Teammate represents the next step in our mission to make connected infrastructure self-aware and continuously improving,” said Omer Brookstein, CEO and cofounder of Xyte. “This first release marks the beginning of a new era where support, setup, and operations are seamlessly automated.”

Xyte’s AI Teammate is built directly into its platform and powered by the company’s proprietary Semantic Context Graph (SCG) – a continuously evolving knowledge graph that unifies device data, business logic, usage patterns, and support history into a single, data-federated semantic model.

Smarter, Faster Support

As an “always-on support partner” for enterprises and MSPs, Xyte’s AI Teammate can instantly analyze device incidents, logs, and related conversations. By fetching and applying device manuals and other relevant documents for supported models within Xyte Device Cloud, it guides users through troubleshooting with precision, recommending actionable steps to reduce downtime and minimize support tickets.

“What makes our AI Teammate different is the intelligence behind it,” said Brookstein. “By harnessing our Semantic Context Graph, it doesn’t just react to problems – it understands context, learns from every interaction, and gets smarter over time.”

Also Read: Blue Mantis Acquires Coreio, Boosting ServiceNow & Canada Reach 

Enterprise Benefits

Organizations adopting Xyte’s AI Teammate gain clear operational and financial advantages:

• Lower support costs: Automates first-line troubleshooting, cutting ticket volumes and resource demands.
• Operational scalability: Drives growth without requiring additional headcount.
• Improved uptime: Ensures faster resolutions, enhancing SLA compliance, and improving customer and employee experience.
• New Revenue Streams for MSPs: Unlocks service tiers built on proactive, AI-powered support.

“Xyte’s AI Teammate is exactly the kind of practical AI innovation that makes an immediate impact reducing ticket volume, shortening resolution times, and improving uptime. We see tremendous potential for this capability to transform the way integrators and service providers support connected systems,” said Fer Oliveira, Vice President of Emerging Technologies at Wesco.

“Enterprises and service providers are under enormous pressure to scale without increasing costs,” added Brookstein. “Our first AI Teammate addresses this head-on by automating first-line support, reducing downtime, and ultimately strengthening customer satisfaction.”

Security and Trust at the Core

Built with enterprise-grade permissions, governance, and access controls, Xyte’s AI Teammate is designed for regulated environments and aligns with customer data-handling policies. Xyte is SOC 2 Type 2 compliant, with annual audits, enabling enterprises to confidently deploy AI at the heart of their operations.

Expanding AI Capabilities

“Xyte’s first AI Teammate is the foundation for a growing set of AI-driven capabilities within the Xyte platform,” Brookstein added. “As its functionality expands, the AI Teammate will take on more use cases, transforming how enterprises and service providers operate and scale. All of this will run on the same platform intelligence that unifies device data, business logic, usage patterns, and support history.”

Source: PRNewswire

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Teradata unveiled Autonomous Customer Intelligence, a comprehensive software and services offering engineered to convert raw data and customer signals into context-aware, real-time actions at scale. This advancement enhances Teradata’s customer experience (CX) portfolio by embedding intelligent agents throughout the entire process from creating data products to detecting signals, interpreting context, and activating autonomous responses across hybrid infrastructure.

Powered by four decades of Teradata intellectual property (IP) and deep expertise in solving mission-critical, industry-specific data challenges, these agents eliminate friction in leveraging proven insights. By doing so, Teradata enables organizations to achieve faster AI ROI while delivering enterprise-grade Autonomous Customer Intelligence.

To support enterprises in scaling this vision, Teradata is also launching new AI Services, leveraging its extensive history in enterprise deployments to realize measurable value from agentic projects. Organizations can assess gaps in their existing strategies through a Customer Intelligence Maturity workshop, which outlines Teradata AI Services designed to address those challenges.

Recognizing that generic agents often fail to deliver meaningful impact for enterprises with proprietary processes, Teradata emphasizes that the most effective agents are integrated extensions of the enterprise data platform and knowledge ecosystem. Establishing an accurate, unified data foundation is critical before autonomous bots can make customer-level decisions. This integrated approach, supported by AI Services, differentiates Teradata’s Autonomous Customer Intelligence by translating decades of industry expertise into AI models that act in real time on raw data at enterprise scale.

“In the NewtonX survey, 77% of organizations were considering or evaluating the use of agentic AI to improve and automate CX functions,” said Sumeet Arora, Chief Product Officer at Teradata. “That interest-level reflects a vision: Signals derived from customer data can be activated across marketing, service, risk, and product functions transforming customer understanding into strategic business architecture that drives outcomes. Success, however, hinges on industry-specific nuance, where Teradata’s unparalleled experience and AI Services can turn the most complex data challenges into competitive opportunities.”

Also Read: Hitachi Digital Unveils HARC Agents for Enterprise AI

First Agentic Offering: Customer Lifetime Value (CLV)

While traditional AI models predict CLV, Teradata’s Autonomous Customer Intelligence takes a step further by proactively increasing customer value in real time across millions of data points. This enables organizations to engage, retain, and grow their most valuable relationships. Agent decisioning is enhanced with business context and signal-driven architecture, delivering personalized experiences and informed decisions with speed, context, and precision.

Teradata’s Customer Intelligence Framework and AI Services

At the core of Teradata’s approach is the Customer Intelligence Framework, an end-to-end architecture designed to enable enterprises to act intelligently and autonomously on customer insights. Teradata AI Services deploy the framework at scale while ensuring security, governance, and cost predictability. This includes data engineering, pipeline management, Enterprise Vector Store and ModelOps deployment, and integration for agents through AgentBuilder and MCP Server all governed to ensure trusted, secure outcomes. The Customer Intelligence Maturity workshop identifies gaps in strategy and architecture, guiding enterprises toward actionable improvements.

Key Components of the Customer Intelligence Framework:

• Data Products: Reusable, AI-ready assets built on integrated data, including Teradata’s Industry Data Models (IDM) and Industry Analytic Schema (IAS), enabling repeated application for insights without reconstruction.

• Analytics Layer: Detects patterns, predicts outcomes, and delivers insights. Includes Feature Engineering for signal extraction, ClearScape Analytics for in-database AI/ML, Enterprise Vector Store for scalable vector management, and AI Workbench for secure AI deployment.

• Signals: Real-time intelligence reflecting context, behavior, or intent, embedded into workflows to drive automated actions via Vantage Customer Experience (VCX).

• Agents: Orchestrate decisions and act autonomously across layers. AgentBuilder builds multi-agent systems; Teradata Agents provide pre-configured templates; AI Applications operationalize insights at scale using natural language interfaces.

• AI for CX Use Case Solutions: Pre-packaged, ready-to-deploy solutions designed to continuously enhance customer experience while leveraging the latest AI advancements.

With Autonomous Customer Intelligence, Teradata delivers a robust framework that empowers organizations to transform complex customer data into actionable insights, automate decision-making, and drive measurable business outcomes at enterprise scale.

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The transaction is expected to close in Q3 2025. Financial terms were not disclosed.

Founded in 1981 and headquartered in Toronto, Ontario with employees and customers located throughout North America, Coreio has built a reputation as a boutique services provider with enterprise-scale capabilities. The company delivers full-service IT solutions across North America, including ServiceNow consulting and implementation, IT asset lifecycle management, cybersecurity and service desk operations. Coreio’s client-centric approach and deep expertise in aligning technology with business goals have made it a trusted partner to leading enterprises. Coreio also brings a strong presence across Canada, including engagements with four of the five major Canadian banks and select public sector organizations.

“Midmarket customers are increasingly requiring workflow automation and implementation expertise, and this is where Coreio has excelled,” said Josh Dinneen, CEO of Blue Mantis. “This acquisition hits a lot of strategic levers for Blue Mantis. Coreio’s ServiceNow deep expertise, strong Canadian presence, and nearshore delivery capabilities significantly expand our ability to deliver enterprise-class services to midmarket customers. It also accelerates our geographic expansion, strengthens some of our most important technology partnerships and positions us to deliver even greater outcomes at scale.”

The acquisition comes at a time when ServiceNow is making significant progress in the midmarket. According to Forrester, ServiceNow’s midmarket offerings are growing at a compound annual rate of 18 percent, driven by increased demand for workflow automation, AI-powered service delivery, and integrated IT operations. One-third of Coreio’s business is ServiceNow-driven, which immediately elevates Blue Mantis’ ServiceNow partnership and enhances its ability to serve the midmarket with enterprise-class solutions.

Also Read: BMC Named Leader in 2025 Gartner Magic Quadrant for SOAP 

“Joining forces with Blue Mantis is a natural evolution for Coreio,” said Rob Muroff, CEO of Coreio. “We share a common vision of delivering transformative IT solutions that drive real business outcomes. Our combined capabilities will empower clients to modernize faster, operate more securely and unlock the full potential of their ServiceNow investments.”

As part of the acquisition, Muroff will serve as General Manager of Canadian Operations, ensuring local expertise and cultural alignment as Blue Mantis deepens its investment in the Canadian market. This cultural fit was a critical factor in the decision, ensuring shared values and a client-first approach.

The acquisition also creates significant services portfolio expansion opportunities for both organizations. Blue Mantis’ clients will gain access to Coreio’s deep ServiceNow expertise and managed services portfolio, while Coreio clients will benefit from Blue Mantis’ broader digital transformation offerings, including cybersecurity, cloud enablement and data analytics. The combined organization also strengthens Blue Mantis’ nearshore delivery capabilities, providing clients across North America with cost-effective and scalable service options that complement its established offshore delivery in India. Additionally, the companies bring highly aligned technology partner ecosystems including Arctic Wolf, ServiceNow, Ingram Micro, Fortinet, VMware and others that reinforce existing strengths while expanding market opportunities.

“Coreio’s team brings deep and broad technical excellence, as well as a strong culture of client-first innovation that aligns perfectly with our values,” added Dinneen. “With this acquisition, recurring services now account for over 60 percent of our business, underscoring the stability and predictability of our growth model. Importantly, no other provider in the market today matches Blue Mantis’ unique ability to deliver enterprise-class services across onshore, nearshore, and offshore models for the midmarket, which sets us apart in scale and competitive positioning.”

Source: Globenewswire

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At its core, HARC Agents brings together four critical AI resources:

• R202.ai: A framework that standardizes the development and deployment of enterprise-grade AI workloads with reliability, accountability, observability, and optimization.

• HARC for AI: Hitachi’s Application Reliability Center, offering managed and professional services to operationalize AI systems with continuous availability, performance reliability, and cost efficiency.

• Agent Library (New): A repository of pre-built, interconnected AI agents that accelerates the development of complex AI solutions while maximizing their business outcomes.

• Agent Management System (New): A centralized dashboard that simplifies governance, compliance, and performance monitoring across enterprise-wide agentic AI deployments.

“Simply put, HARC Agents exists to make AI enterprise-ready fast and at scale. In today’s unforgiving business environment, only companies that harness AI at full power will survive and thrive. Generic AI solutions may look good in demos, but they aren’t designed for mission-critical business use and will fail under real pressure,” said Roger Lvin, general manager of Hitachi Digital Services. “Too many technology partners simply run pilots, grab headlines, and talk theory. Hitachi differentiates itself by delivering operational AI that scales globally, protects the business, ensures compliance, mitigates risk, and drives measurable results directly tied to business strategy. The future belongs to those who act with precision and purpose, and to those who choose partners with a proven track record of transforming AI into real business value.”

The launch of HARC Agents comes at a time when enterprise AI adoption is rapidly accelerating. IDC forecasts that global spending on AI technologies will reach $630 billion by 2028 at a CAGR of approximately 30%, with agentic AI capturing the majority of this investment. However, Gartner cautions that nearly half of agentic AI projects could be abandoned before production by 2027 due to high costs, complexity, and uncertain ROI.

Also Read: Cipher and Securonix Partner to Deliver AI-Powered Managed Security Services 

The complexity of building enterprise-grade AI systems from design and proof of concept to prototyping and production often makes the journey lengthy and resource-intensive. By leveraging automation and agentic AI, HARC Agents is engineered to streamline this process, minimizing risk while ensuring reliable, production-ready AI deployments.

“Imagine investing tens of millions in an AI system designed to handle critical operations, only to discover a year later that it’s unreliable, unsecure, and unready for production. Businesses can’t afford to bet their future on AI that’s fragile or a fad. With HARC Agents, we’ve laid the foundation for agent systems that are not only secure and reliable, but also deeply integrated into IT and operational environments. Our approach ensures enterprise-wide observability and operational readiness from day one, transforming innovation into scalable and sustainable impact,” said Premkumar Balasubramanian, CTO at Hitachi Digital Services.

Expanding Enterprise AI with New HARC Agent Resources

The Agent Library, one of the newly introduced resources, includes more than 200 specialized agents sourced from across the Hitachi Group. These agents support six domains Industrial AI, Operational AI, Engineering AI, Analytical AI, Security AI, and Cloud AI. Initially leveraged by Hitachi engineers during system development, they continue operating for clients to ensure long-term efficiency and scalability. The library will expand as new agents are created to meet evolving client needs.

In parallel, Hitachi Digital Services launched the Agent Management System (AMS), a unified control layer that provides enterprise-wide visibility and governance over diverse agent platforms, including Copilot Studio, Google Agentspace, Lyzr, and Ema. By centralizing lifecycle management, AMS enhances security, scalability, and compliance for enterprise AI deployments.

“Hitachi has long promoted the use of AI at all levels of the organization, from senior management to frontline engineers, supporting diverse applications such as business risk analysis and predictive maintenance. This is made possible by our decades of experience in designing and operating IT systems. It is the deep domain knowledge embedded in our products and systems that allows us to successfully deploy agentic AI. HARC Agents represents a future where AI is not just a tool, but a partner that augments human capabilities and helps solve societal challenges. Through digital innovation, Hitachi is committed to delivering value to all and creating a safe, secure, and sustainable society a harmonized society,” said Jun Abe, Chairman of the Board of Hitachi Digital Services, Executive Vice President of Hitachi, Ltd., and General Manager of the Digital Systems and Services Division.

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“We’re thrilled to partner with Securonix to expand the reach of our managed security services,” said Cipher North America CEO Tom Smith. “This collaboration enables partners to deliver world-class, AI-driven security operations that protect their customers from evolving threats while driving new business opportunities.”

By combining Cipher’s extensive global SOC expertise with Securonix’s advanced AI-powered SIEM technology, partners gain access to a comprehensive managed security platform. The joint solution enhances real-time threat detection, accelerates incident response, and simplifies compliance management-allowing partners to deliver smarter, faster, and more efficient security operations.

Also Read: Argano Acquires Twelve to boost anaplan services platform

“This collaboration enhances real-time threat detection, accelerates incident response, and streamlines compliance management — giving organizations a smarter and more efficient path to securing their environments,” said Smith.

Key Benefits for Channel Partners

• New Revenue Streams: Offer high-demand, AI-powered managed security services to existing and prospective clients.
• Stronger Client Retention: Deliver superior threat detection and compliance outcomes, improving customer satisfaction.
• Reduced Overhead: Access a fully managed SOC and SIEM without the cost or complexity of building in-house infrastructure.
• Faster Time-to-Market: Deploy advanced security offerings quickly using proven technology and expertise.
• Competitive Differentiation: Stand out in the marketplace with AI-driven threat intelligence and proactive protection.

“Securonix is committed to advancing cybersecurity innovation, and this partnership with Cipher strengthens that mission,” said Securonix Chief Revenue Officer Scott Sampson. “By combining our leading SIEM platform with Cipher’s SOC expertise, we’re providing channel partners with a comprehensive, integrated solution for their customers that accelerates growth and delivers exceptional value to end-users.”

This partnership positions channel partners to capitalize on the growing demand for managed security services, delivering enterprise-grade cybersecurity solutions while expanding business opportunities. With AI-powered detection, rapid response, and simplified compliance, Cipher and Securonix together help partners protect clients, grow revenue, and strengthen market positioning in today’s evolving threat landscape.

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