Observe.AI , an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named a 2022 Grid Report Leader in Speech Analytics and Quality Assurance for Contact Centers by G2, the world’s leading business solutions review website. G2 analyzes over 4 million user reviews and data points globally to help businesses make smarter purchasing decisions
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Observe.AI also received badges for “Easiest to do Business With,” “Fastest Implementation,” “Easiest Setup,” and “Easiest to Use.” Compared with other leading solutions in these categories, Observe.AI is a clear winner in overall ease of setup, use, and ongoing high-quality product support. G2 users cited Observe.AI’s personalized agent performance coaching and automated evaluation workflows as top Quality Assurance offerings.
Additional performance highlights for Observe.AI from the G2 Winter 2022 Report include:
Exceptional customer satisfaction score (NPS) of 82
99% of users gave Observe.AI 4 or 5 star ratings
94% of users were satisfied with Observe.AI’s quality of support
Business users are leveraging Observe.AI in key business use cases to better elevate their contact centers as drivers of business growth with clear ROI outcomes, including:
Revenue Generation & Growth: Operators can now use a data-driven approach to tailor agent coaching to follow best practices, drive better conversion rates, and close new bookings at scale
Customer Experience & Retention: Optimized agent performance improves processes, services, and offerings, leading to consistently high-quality customer experiences
Operational Efficiency: Contact centers achieve higher productivity while reducing costs through AI and automation
Risk & Compliance: Businesses reduce risk and stay compliant with a fully auditable trail of accurate and secure customer conversations
“At Observe.AI, we’re ushering in a new generation of contact centers and teams. The emerging intelligent workforce will be AI-empowered, ultra -productive, and constantly improving. Businesses will finally be able to understand customer needs, improve CX behaviors, and exceed goals. Since our customers speak to the value of our solution best, I’m honored by the glowing endorsements we’ve received on G2,” said Swapnil Jain, Co-Founder and CEO at Observe.AI.
“Our continued recognition by G2 as a top performer in improving business outcomes for contact centers is a direct reflection of our deep commitment to creating the best possible product and service, and our dedication to helping our customers find new heights of success.”
For more information about Observe.AI, please visit www.observe.ai.
About Observe.AI
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.