Rimini Street, Inc, a global provider of comprehensive enterprise software support, products and services, a leading provider of third-party technical support for Oracle and SAP software, and a partner of Salesforce and AWS, introduced two free online tools that work in minutes to help Oracle and SAP customers identify and take advantage of significant savings opportunities from their current ERP investments: Rimini Street Savings Calculator for Oracle and Rimini Street Savings Calculator for SAP. Customers who chose Rimini Street have saved more than $7 billion to date, while receiving higher quality, more responsive software support and collaboration that promotes their operational success.
The value of maintenance fees for Oracle and SAP providers decreases over time
Oracle and SAP’s profit margin on their annual software support service is typically over 90%, meaning software vendors can spend less than 10% of their customers’ annual fees to provide service. This can result in significant gaps in support needs, for example, support for custom configurations and custom code (“add ons”) that are common among many Oracle and SAP licensees.
Over several years, both Oracle and SAP arbitrarily reduce the scope of services provided for a certain release level, even though they have been known to continue charging the same fee (or more) than when they had full release support and push for release. upgrades and migrations to the most recent versions of their products that do not always benefit all customers equally.
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Rimini Street solutions offer superior value
Rimini Street delivers an annual support solution to help its Oracle and SAP customers reverse this costly systemic challenge, with immediate savings of 50% on annual support fees and these other key benefits:
- Dedicated Senior Support Engineer, with an average of 20 years experience, assisted by hundreds of talented engineering professionals worldwide
- Guaranteed 10-minute response on priority cases, averaging less than two minutes, to address and resolve issues faster, 24/7/365
- Support for customizations at the same level as the code delivered by the provider
- Guarantee of 15 more years of assistance from the moment of contracting, to extract the maximum value from the contracted ERP version
- Risks related to system migration and upgrade challenges are avoided
Rimini Street allows its clients to save 7,000 million dollars and finance strategic projects
“Industry analysts estimate that most companies spend about 90% of their IT budget on day-to-day operating expenses, leaving just 10% to spend on innovation. Rimini Street can help slash that 90%.” to 60% with its service solutions, enabling clients to refocus more money, people and time on strategic projects and initiatives,” said Seth A. Ravin, CEO, President and Director of Rimini Street, Inc.
SOURCE: Businesswire