NICE announced that TMC, a global, integrated media company, has named NICE Enlighten XO as a 2022 CUSTOMER Product of the Year Award winner. The 2022 CUSTOMER Product of the Year Award recognizes vendors advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
Unique in the market, NICE Enlighten XO analyzes historical voice and text conversations to identify the best automation opportunities and the training data needed to build smart self-service, including the top intents, ideal resolution steps, and optimal conversational flows. These insights take the guesswork out of self-service development and replace it with a data-driven approach to automate and fully resolve even the most complex interactions. As a result, organizations drastically improve self-service success with any chatbot, virtual customer assistant, and self-service application.
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“NICE is taking our long-standing Workforce Engagement Management leadership to a whole new level,” said Barry Cooper, NICE Workforce and Customer Experience Group president. “With Enlighten XO, we’re rapidly improving chatbots and virtual agents by allowing them to learn directly from the optimal interactions of top-performing human agents. We’re excited to reinvent how self-service gets built and accelerate our customer’s digital transformation.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor NICE with a 2022 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Enlighten XO solution has proven deserving of this elite status, and I look forward to continued innovation from NICE in 2023 and beyond.”
About CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center