Alight, Inc., a leading cloud-based human capital and technology services provider, announced the second major release of Alight Worklife, its employee experience platform, for 2023. The latest release delivers new digital experience features, expanded platform integrations and tooling, and enhanced guidance capabilities within the Alight Worklife platform to increase employee engagement, while providing employers with robust tools to increase the ROI of their HR and benefits programs.
“Alight Worklife continues to serve as a powerful employee engagement and experience platform that is delivering compelling business outcomes for our clients,” said Josh Welch, SVP of Product at Alight. “The latest release drives employee engagement further by delivering a great digital experience designed to connect employees to their wellbeing ecosystem, unlocking untapped value for both employees and employers. This is resonating across organizations as we see an increase in overall digital engagement traffic and mobile users and digital customer satisfaction scores remain very high. The momentum we’re seeing with Alight Worklife is truly exciting and we are thrilled to be delivering another release of exciting enhancements to our valued customers.”
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Key innovation features of Alight Worklife – 2023 Release 2 include:
- Mobile-enabled engagement: Alight Worklife’s mobile user engagement features continue to expand, aimed at simplifying access to important information and tasks anytime, anywhere.
- The Alight mobile app now features integrated to-dos across the HR and benefits ecosystem, new mobile-friendly employee journeys, and additional capabilities for embedded video communications.
- Alight’s AI-based virtual assistant, Ask Lisa, can now respond to even deeper employee inquiries with specific, personalized information such as spending account claim decisions to debit card status and even benefit payment information for inactive employees.
- Enhanced platform tooling: This release introduces Alight’s Control Center, an all-new centralized, self-service administrator tooling suite fully integrated into the Alight Worklife platform. Alight’s Control Center integrates tools and insights for administrator roles to increase productivity and simplify daily administration through enhanced self-service technology. As part of the new Alight Control Center, administrators can more easily produce and manage Alight Worklife content through new creation tools, flexible configurations, easy step-by-step flows and upgraded security.
- Expanded platform ecosystem: This latest release brings a significant expansion in partner integrations and content libraries that enable Alight’s portal experience and AI-based Program Optimization solution on Alight Worklife. The platform now integrates over 115 program detail pages across 65 vendors, enabling growing plug & play content and promotions for employer’s most important program investments.
- Advanced customer care technology: Alight has added new features for the live customer care channel, including new natural language technology and smart routing capabilities that more easily and seamlessly connect users to the right resource at a faster speed through new natural language and intent technology.
SOURCE: Businesswire