eClinicalWorks, the largest ambulatory cloud EHR, today announced that The Toledo Clini a private multi-specialty physician group in Toledo, OH — has successfully leveraged eClinicalWorks Revenue Cycle Management (RCM) Optimization Services. With RCM, the clinic has substantially reduced its days in accounts receivable (A/R).
The Toledo Clinic offers patients personalized care thanks to the expertise of approximately 280 physicians and associated healthcare professionals across more than 40 different specialties. This unique collaboration has allowed the clinic to provide state-of-the-art healthcare.
The eClinicalWorks RCM Optimization Services offers practices, in-depth analyses, guidance, and recommendations to improve and optimize RCM operations. These services help practices like The Toledo Clinic to better monitor staff productivity, improve days in A/R, and increase efficiency.
- System evaluation: eClinicalWorks specialists work with practices to review their billing system setup, front and back-office workflows, and use of automation tools.
- Workflow implementation: eClinicalWorks develops training materials and engages directly with the end users to ensure RCM goals are met.
- Workflow assessment: eClinicalWorks analyzes and evaluates workflow gaps to establish best practices and propose operational changes.
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“With over 280 providers, we wanted to streamline the statement and collection process,” said Robin Horani, director of revenue cycle management of The Toledo Clinic. “With the eClinicalWorks EHR and the additional features it provides, everything is streamlined in one place. We kept going back to the Optimization Team because this process was hands down better than anything else we’ve used. They allowed us to ask questions and review processes to find the most efficient manner to use them within eClinicalWorks. We have reduced our days in A/R compared to last year by 21%.”
With eClinicalWorks, The Toledo Clinic has access to Robotic Process Automation (RPA) features, or bots, to improve efficiency and reduce human errors to keep up with industry standards amid nationwide staffing challenges. RPA streamlines routine tasks in RCM workflows.
SOURCE: Businesswire