eClinicalWorks, the largest ambulatory cloud EHR, announced that Skin Solutions Dermatology – a 23-provider Tennessee-based dermatology and skin cancer surgery clinic – is successfully utilizing eClinicalWorks and healow to allow providers to improve efficiency and enhance patient engagement. The dermatology practice reported an increase in monthly online appointments from a few hundred to well over 1,000 with the help of healow Open Access, the online appointment booking solution.
Skin Solutions Dermatology offers medical, surgical, and cosmetic dermatology services to over 69,000 patients in the Tennessee area. The practice started in 2001 in Franklin, Tennessee, and has grown to 11 clinics around middle Tennessee with the help of eClinicalWorks. Since 2007, Skin Solutions Dermatology has utilized eClinicalWorks solutions, leading to the switch to EMR earlier than similar practices. The partnership with eClinicalWorks has enabled the practice to communicate remotely and expand to patients in the broader area.
Using healow Open Access, Skin Solutions Dermatology experienced an increase in online appointment booking, driving higher patient engagement and a reduction in no-show rates and cancellations. With the increased shift towards digital access, patients appreciate the ease of use and ability to book appointments online creating a patient-focused environment from booking and beyond.
In addition to using healow Open Access, Skin Solutions Dermatology has access to the healow suite of patient engagement tools, which help improve patient satisfaction and streamline internal processes. This includes:
- Messenger, for automated messages to keep in touch with patients.
- healow CHECK-IN, for confirming and checking into appointments digitally.
- healow Pay™, for bill payment that reduces paperwork and increases collections
“Starting out, we were doing a couple hundred, even a dozen online appointments a month, and now we’re doing well over 1,000 online appointments each month, largely due to healow improving its user interface,” said Benjamin Jelsma, chief operations officer at Skin Solutions Dermatology. “54% of appointments that are booked online are booked for within the next two weeks. What that does for us is it allows us to fill any of the holes in our schedule. Patients can find a time that works for them as soon as possible and as it fits into their schedule, which means that there are fewer cancellations, reschedules, and no-shows. Patients can be seen when they want to be seen.”
SOURCE : BusinessWire