Nuance Communications Inc., a Microsoft company, announced that Utah-based Intermountain Health is deploying Dragon® Ambient eXperience™ (DAX™) Copilot generative AI solutions across the enterprise to increase clinical and operational efficiency by providing a tool to automate clinical documentation and administrative tasks.
Intermountain Health’s enterprise-wide implementation of DAX Copilot is part of a comprehensive approach to address the urgent challenges facing all U.S. health systems, including clinician burnout, staff shortages and operational complexity. It’s also aimed at expanding access to care in communities across the seven U.S. states served by Intermountain Health. This is especially important given that the annual rate at which physicians are leaving practices is increasing dramatically year over year.
According to the American Medical Association (AMA), physicians spend nearly two hours on documentation and administrative duties for every hour of patient care. DAX Copilot uses conversational, ambient and generative AI to automatically create clinical documentation during patient exams in seconds, saving physicians time and allowing them to focus on their patients.
“As an organization, we’re laser-focused on leveraging advanced AI tools to enhance both patient and caregiver experiences,” said Craig Richardville, chief digital and information officer at Intermountain Health. “Partnering with technology leaders on these cutting-edge tools is an accelerator for speed and scale. AI tools like DAX Copilot deliver huge value to our clinical and administrative teams, reshaping workflows, unlocking possibilities, and transforming healthcare encounters for the better.”
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“We are deploying DAX Copilot to physicians and APPs across our system to help automate and streamline documentation and other time-consuming tasks, so they have more high-quality, personalized time with patients and less time following up on documentation following their daily medical shift,” said Rob Allen, Intermountain Health president and CEO. “We’re pleased to collaborate with Microsoft in developing next-generation solutions to empower our teams with tools that best support our nurses and other caregivers and to transform healthcare experiences for the patients and communities we serve for years to come.”
“The burden of clinical documentation is substantial and continuing to grow,” said JP Valin, MD, Intermountain Health chief clinical officer. “By implementing DAX Copilot, we have an opportunity to significantly reduce the time our providers spend on that documentation, a task which often occurs after work hours. Not only will this afford our physicians and APPs more time with their patients, it will also help decrease burnout among clinicians.”
“Inefficient healthcare workflows have contributed to clinician burnout and intruded on the physician-patient relationship that is at the heart of positive healthcare experiences,” said Peter Durlach, CVP, chief strategy officer, Microsoft Health and Life Sciences. “Intermountain Health is transforming care delivery with Microsoft’s AI-powered solutions that reduce administrative burdens and empower clinicians to focus on patient care. They are prioritizing clinical outcomes, patient experiences and the well-being of their clinical staff by automating time-consuming tasks with DAX Copilot.”
SOURCE: PRNewswire