IntelePeer, a leading provider of end-to-end Conversational AI solutions, has announced a strategic partnership with SOAP Health, the pioneer of AI-First Primary Care™, aimed at transforming both administrative and clinical operations within the healthcare sector. This collaboration brings together IntelePeer’s SmartAgent™ and SmartAnalytics™ technologies with SOAP Health’s patented, voice-driven, animated digital human ClinicalAI™ assistant to deliver a fully automated solution for smarter patient engagement and streamlined clinical workflows. The partnership is set to drive operational efficiency, enhance diagnostic accuracy, and boost financial outcomes for healthcare providers.
“Together with SOAP Health, we’re empowering healthcare organizations to transform operations and reimagine care delivery. Built on IntelePeer’s AI-powered platform, the entirety of administrative and clinical needs across the patient journey are addressed with best-in-class conversational AI and analytics solutions for healthcare,” said Frank Fawzi, Chief Executive Officer at IntelePeer. “By integrating SOAP’s AI-driven clinical workflows with our platform, we deliver end-to-end solutions that enhance both administrative efficiency and clinical effectiveness—from registration and scheduling to diagnosis and documentation.”
“ClinicalAI is the future of patient medical practice,” added Dr. Steven Charlap, Chief Executive Officer of SOAP Health. “With IntelePeer, we’re delivering a zero-friction, voice-first experience that drives efficiency, accuracy, and revenue.”
Tackling the Growing Pressures on Healthcare Systems
Healthcare providers now are grappling with multiple challenges, including rising no-show rates, inefficient revenue cycles, staff shortages, and heightened patient expectations. The partnership between IntelePeer and SOAP Health offers a robust solution designed to address these critical issues by:
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Automating voice, SMS, and omnichannel workflows, enabling 75% of patient interactions to be self-serviced
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Reducing clinician burnout and saving up to 12 minutes per patient interaction
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Enhancing patient outcomes by uncovering hidden clinical insights through ClinicalAI
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Providing real-time operational and clinical visibility with SmartAnalytics
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SOAP Health’s ClinicalAI conducts voice or text-based natural-language interviews with patients, capturing over 300 structured data points—including family medical history and social determinants of health—before the patient even arrives at the clinic. This comprehensive information is then seamlessly converted into a Smart SOAP Note for healthcare professionals.
IntelePeer’s SmartAgent further optimizes the patient journey by automating key touchpoints such as appointment scheduling, intake, care coordination, and post-visit follow-ups. Meanwhile, SmartAnalytics delivers actionable insights across both administrative and clinical operations, supporting data-driven decision-making in real time.
With demonstrated success across a variety of care settings, this collaboration between IntelePeer and SOAP Health represents a significant advancement toward a smarter, more efficient, and patient-centric healthcare ecosystem.