New solution addresses rising demand for efficient communication with patients as healthcare providers face mounting pressures
As healthcare organizations nationwide grapple with staffing shortages, surging patient volumes, and tighter regulatory requirements, the need for streamlined patient engagement has never been greater. In response, WellSky, a global health and community care technology and services company, announced the launch of WellSky Outreach, a scalable patient engagement solution enabled by QliqSOFT.
In today’s home care landscape, specialty pharmacies, home infusion providers, and DME organizations are struggling to reach patients in a timely way. These obstacles often result in missed appointments, delayed care, and increased costs. The WellSky Outreach solution is designed to address these issues, offering a customizable platform that automates outreach, assists with compliance, and elevates patient satisfaction—with no software coding required.
“Providers are under pressure to do more with less, and patient communication is one of the biggest bottlenecks,” said Steve Ward, PharmD, vice president and general manager at WellSky. “With WellSky Outreach, we’re expanding automation that improves the patient feedback loop—all while saving time and reducing costs.”
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Through a chatbot and messaging platform, the WellSky Outreach solution allows providers to deploy tailored campaigns for refill assessments, infection surveys, and new patient onboarding. With two-way text and chat capabilities, care teams can minimize back-and-forth phone calls, saving time and meeting regulatory requirements.
“Phone tag with patients is frustrating,” Ward said. “However, with the WellSky Outreach solution, clinicians can use a smart chatbot to automate common patient prompts. It feels just like texting for patients and is a game changer for practice efficiency.”
Available now as a standalone solution, the WellSky Outreach platform includes a campaign builder with logic tree and form tools, agent licensing, and professional services for setup and customization. The solution is initially available to WellSky CareTend and CPR+ solution users, as well as organizations seeking infusion and specialty pharmacy software solutions to support payer and Utilization Review Accreditation Commission (URAC) compliance.
“We’re thrilled to partner with industry leader WellSky to end phone tag and make outreach effortless at scale. Together, we’re turning follow-ups into secure, two-way digital conversations patients actually complete. The solution can be launched in minutes with no code and is measurable from day one,” said Krishna Kurapati, CEO of QliqSOFT. “The payoff is immediate: fewer calls, faster confirmations, cleaner documentation, and time back for care teams to focus on patients and outcomes.”
Source: Businesswire