Listen Labs, the AI-first customer research platform, announced a milestone in its mission to put authentic customer voices at the center of every strategic business decision. The company’s latest funding round led by Ribbit Capital with participation from Evantic, Sequoia Capital, Conviction, and Pear VC brings total investment in Listen Labs to $100 million, positioning the company for rapid expansion and deeper customer impact across industries.
Innovative brands such as Microsoft, Sweetgreen, and Perplexity are already leveraging Listen Labs’ technology to transform customer feedback into real-time insights that empower product, marketing, and growth teams. By combining AI-moderated interviews with advanced analytics, Listen Labs helps businesses unlock what people truly want and why in a matter of hours rather than weeks.
“Breakthrough ideas can come from anywhere. But only if you’re listening,” the company stated, highlighting the fundamental importance of customer feedback in driving innovation and business strategy.
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Traditional market research methods often force teams to choose between speed and depth quantitative approaches deliver broad trends, while qualitative research can be slow and expensive. Listen Labs bridges this gap with a platform that rapidly recruits relevant participants, conducts interviews at scale, and synthesizes responses into actionable insights. Over time, Listen Labs becomes a living archive of customer thinking, allowing teams to uncover key themes, patterns and quotes in seconds.
Since its launch nine months ago, Listen Labs has experienced exceptional growth, including a 15× increase in annualized revenue and more than 1 million interviews completed for hundreds of business customers.
Customer Leaders Share Results
Industry practitioners are already witnessing the platform’s influence firsthand:
“What once took six to eight weeks now happens in days, and the insights come directly in customers’ own words: richer, more diverse, and far more actionable. It’s become a true force multiplier.” – Romani Patel, Senior Research Manager, Microsoft
“Understanding outliers helps unlock some of our best ideas. Listen has transformed how we approach customer research, revealing core insights that guide how we test future offerings.” – Jonathan Neman, CEO, Sweetgreen
Source: Listen Labs