Zadarma, a global VoIP service provider, announces the launch of the Zadarma AI Voice Agent. This virtual assistant handles calls, speaks with a natural, realistic voice, and communicates with customers during and outside of business hours.
The AI voice agent uses your existing knowledge base to provide customers with accurate information. If needed, it can also transfer calls to a live agent. The AI agent is available 24/7 and supports eight languages.
What sets the Zadarma AI voice agent apart is its unique combination of multilingual support, integrated cloud PBX and CRM connectivity, and cost efficiency without compromising quality. This combination is rarely available on a single platform.
The AI agent is fully integrated into the latest versions of ChatGPT. Support for Gemini is expected to be added in the near future.
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Key features of the Zadarma AI voice agent:
- Call handling: During and outside of business hours.
- Natural language interaction: Realistic, natural language.
- Integration of PBX and CRM: Integrated and ready to use.
- 24/7 availability: Answers calls around the clock.
- Knowledge Base Integration: Uses your knowledge base to provide accurate information.
- Call forwarding: Routes calls to the appropriate employee when human assistance is required.
- Multilingual support: Communicates in eight languages.
The Zadarma AI Voice Agent requires no advanced technical knowledge. This means that even small businesses have access to professional communication features. The company’s mission is to offer a ready-to-use tool that enables reliable, high-quality voice interactions.
The service is already available to users of Zadarma’s free cloud-based telephone system.
With the Zadarma AI Voice Agent, companies can now offer faster, more reliable support, reduce waiting times, and maintain a high-quality service even outside of business hours.
Source: PRNewswire