WorkWave has launched WAIve™, an advanced AI-driven platform designed to transform traditional field service software into an “always on” optimization engine that listens, learns and acts, embedding intelligence across its suite of solutions to help mobile service businesses including lawn care, pest control, commercial cleaning and security firms increase revenue and reduce costs by predicting issues before they arise and enabling proactive decision-making. Built on the foundation of WorkWave’s existing data capabilities and powered by its Wavelytics™ data framework, WAIve functions both as an overnight optimizer that refines routes and schedules for better profitability and as a real-time interactive assistant during business hours, providing actionable insights while letting users retain final control of decisions. According to WorkWave CEO Kevin Kemmerer, “The market is moving beyond data that simply answers questions to automation that does the work,” and WAIve with capabilities such as predictive intelligence and a growing roster of specialized AI agents is intended to work alongside human teams to handle complex operational tasks, reducing administrative burden and turning disparate data into immediate operational awareness.
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WAIve also introduces ‘Ask WAIve’, a natural language interface that will act as a unified intelligence layer across the enterprise, allowing users to pose plain-English questions like forecasting revenue or managing inventory and command AI agents to execute associated tasks on their behalf, with broader capabilities slated for release throughout 2026. By utilizing proprietary data to support both back-office staff and field technicians, WorkWave says WAIve will directly drive daily execution and business outcomes, whether through automated overnight workflows or human-approved real-time recommendations, and the company plans to showcase these capabilities live at its Beyond Service Customer Conference in Dallas in early February.