IntelePeer, a pioneer in the field of agentic AI and conversational automation, has launched SmartAgent Collections, an advanced artificial intelligence-driven revenue recovery platform designed specifically for dental service organizations and healthcare specialty providers. The solution is intended to help DSOs and healthcare providers automate the collection of payments, increase the amount collected, and lower their operational expenses.
Consequently, as patient receivables increase and administrative costs rise, healthcare service providers are facing difficulties in managing their receivables as they navigate dentistry, dermatology, radiology, and even more. According to industry reports, even top-performing healthcare service providers tend to have a substantial percentage of receivables over 90 days old, which is a source of trouble for several working capital management and staff productivities. SmartAgent Collections is developed with this challenge at heart.
In early adopter results, 42 North Dental, a leading national DSO, reported transformative outcomes using SmartAgent Collections:
- $8 million in outstanding payments recovered within nine months, including $1.9 million in balances aged over six months.
- Substantial reduction in administrative workload, allowing staff to prioritize patient engagement.
- Enhanced provider retention and engagement tied directly to improved collections performance.
“These results are just the beginning,” said Ajay Chadha, Chief Financial Officer at 42 North Dental. “SmartAgent Collections enable organizations to collect more receivables, with significantly less effort and cost, than with traditional approaches and collection agencies.”
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Brandon Nott, Chief Product Officer at IntelePeer, commented on the strategic value of the new solution: “SmartAgent Collections represent a major leap forward in how organizations approach revenue recovery. For years, our customers have been forced to choose between high-cost collection agencies and time-consuming, in-house outreach. With SmartAgent Collections, they finally have a viable third option that delivers dramatically better results, operates with empathy, and imposes no additional burden on staff. As part of our expanding suite of Agentic AI automation solutions for healthcare, SmartAgent Collections empowers customers with real, measurable value from day one.”
Key Features That Drive Results
- Auto “SmartAgent Collections offers a fully automated, multichannel revenue recovery process that can be integrated with existing practice management systems”:
- AI-driven Multichannel Outreach – Personalized interactions through voice, SMS, and other channels based on account profile, age, and balance size.
- 24/7 Self-Service Payments – Secure and compliant payments available whenever required, without intervention from staff or personnel.
- Support for Complex Practice Structures – Manages multi-location practices, multi-provider practices, and disparate ledger systems.
- Seamless Escalation to Live Agents – This feature allows for easy transfer to a human support agent when the patient needs help.
- Actionable Real-Time Analytics – Dashboards and reporting tools offer visibility into collection performance and financial impact.
Besides that, the SmartAgent platform continues to support appointment scheduling, reminders, and deep analytics, further eliminating operational friction and achieving measurable success for revenue cycle processes like collections and more.