BigPanda, a pioneering agentic IT operations solution, has joined forces with ServiceNow as a top-tier Build Partner to introduce a certified application to offer cutting-edge event intelligence and incident automation capabilities within the ServiceNow platform. This partnership aims to enable businesses to address the challenges associated with managing high-volume event noise and to provide a more reliable service experience.
IT operations teams in large-scale enterprises frequently face difficulties in managing high volumes of event noise, and the new BigPanda application aims to provide a single incident experience within the ServiceNow IT Service Management (ITSM) system. This application will automatically provide enriched information in the form of topology, probable root cause, and configuration management database (CMDB) to the ITSM system. This will enable the elimination of duplicate or redundant tickets.
Customers using BigPanda with ServiceNow report up to 99% reduction in alert noise, over 50% fewer incident tickets, and 30–50% faster mean time to resolution (MTTR), generating tangible operational savings and improved service reliability.
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“As we use ServiceNow on a daily basis for incident, problem, and change management, integrating BigPanda’s incident and change capabilities into ServiceNow has reduced manual ticket creation and improved correlation between Incidents and Change. Overall, the integration has been highly effective,” said Ben Narramore, Director of Global Operations and Service Management at Sony Interactive Entertainment.
BigPanda works within existing ITSM and monitoring infrastructures, allowing enterprises to gain immediate value without disrupting workflows, regardless of IT Operations Management (ITOM) maturity.
“Enterprises have made ServiceNow the system of record for IT operations, but many still struggle to operationalize the massive volume of signals flowing into it,” said Tom Melzl, Chief Revenue Officer at BigPanda. “Whether an organization is early in its ITOM journey or operating a mature NOC, they can start seeing improvements in MTTR within weeks without needing to re-architect their environment.”
“BigPanda’s certified application for ServiceNow gives customers powerful new ways to cut through alert noise, accelerate incident resolution, and get more value from their ServiceNow investments,” added Alix Douglas, Group Vice President, Partner Solutions at ServiceNow. This partnership signals a new era of faster, more reliable IT operations for enterprises navigating increasingly complex digital environments.