Expanding their decades-long collaboration, Accenture and Microsoft are collaborating to help organizations adopt the disruptive power of generative AI, accelerated by the cloud, to fundamentally transform their businesses. Together with their joint venture Avanade, the companies are co-developing new AI-powered industry and functional solutions to help clients harness generative AI across the enterprise.
“Generative AI is driving innovation and reinvention, transforming work across industries, and changing the ways we access information,” said Julie Sweet, chair and CEO, Accenture. “Our expanded partnership with Microsoft will help our clients find the right ways to responsibly build and scale this exciting technology across their enterprises and realize the value it can create.”
“Expanding our collaboration with Accenture will accelerate adoption of the world’s most advanced AI models, backed by Azure, and enable Accenture to deliver innovative AI-powered industry solutions that will help customers take advantage of the newest innovations,” said Eric Boyd, corporate vice president, AI Platform at Microsoft. “Through this initiative, we will work with Accenture to harness the power of Microsoft Azure, Azure OpenAI Service, and Microsoft 365 Copilot to deliver AI-empowered solutions, within our trusted cloud, that will help companies achieve more.”
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The companies have already engaged with numerous clients across industries around generative AI. For example, they worked with Radisson Hotel Group, using a combination of Microsoft Cloud technologies and Azure OpenAI to create an intelligent, automated system that manages guest cancellations, and creates draft responses to guests’ reviews, addressing feedback with a full understanding of specific positive and negative elements. The system learns from each interaction, making every response more intelligent than the last.
Building on Accenture’s recently announced $3 billion investment in AI, Accenture and Microsoft are co-developing new industry and functional solutions and exploring new use cases, such as:
- Financial services – Teaming with banks, insurers and others, the companies are evaluating low-risk, high-value use cases. One area of focus is creating solutions for content aggregation, summarization and transcription analysis, powered by Azure OpenAI Service, to help business analysts streamline processes, improve efficiency and gain valuable insights.
- Healthcare – The companies are using Microsoft Power Platform and Azure OpenAI Service to enable patient care, contact center transformation, medical image analysis and patient data synthesis. These use cases can enhance clinical decision-making, automate administrative tasks and improve patient outcomes.
- Supply chain – Accenture is extending the capabilities of its more than 50 intelligent supply chain solutions with Microsoft Copilot and Supply Chain Center. For instance, Accenture’s logistics control tower solution can now recognize unstructured data in news alerts to predict delays and offer recommendations to supply chain operators to reallocate inventory quickly, helping to mitigate disruption.
SOURCE: Businesswire