Accenture has enhanced its AI Refinery™ platform with a new AI agent builder. This innovation enables business users to rapidly create and customize AI agents, delivering unprecedented agility. Additionally, Accenture is expanding its portfolio of pre-configured industry agent solutions, helping clients efficiently scale AI-powered agent networks across their enterprises.
Introducing the AI Agent Builder
As part of the Accenture AI Refinery—which operates on NVIDIA AI Enterprise—the AI agent builder democratizes AI development. It empowers business leaders to design and adapt AI agents in response to evolving market dynamics such as regulatory shifts, competitive offerings, customer feedback, or demand fluctuations. With no coding required, decision-makers can modify AI agents instantly without relying on technical teams, enhancing business agility.
When combined with Accenture’s industry-specific AI agent solutions, users can refine agent functionality with a few clicks while ensuring compliance with built-in governance and security measures. This flexibility applies to AI agents developed natively within AI Refinery as well as those integrated from external platforms.
“We are seizing the significant opportunity to help our clients prioritize bold, high-impact initiatives that tackle core business challenges by reinventing processes end-to-end with generative AI and agentic technology,” said Lan Guan, chief AI officer, Accenture. “Accenture continues to double-down on new innovations like agent builder on our AI Refinery platform to empower organizations and decision-makers with the flexibility to drive business value faster, with agents that can observe the environment, apply reason, continuously improve, and take action.”
AI Refinery in Action: Transforming Industries
Accenture is leveraging AI Refinery and generative AI to drive innovation for clients such as ESPN, HPE, Noli, and the United Nations:
- ESPN: Through the ESPN Edge Innovation Center, ESPN has partnered with Accenture to pilot FACTS, an AI-powered avatar that enhances fan engagement by delivering data-driven insights in an interactive format. Currently in its R&D phase, FACTS is being tested with SEC Nation to showcase ESPN Analytics data in a compelling new way.
- HPE: Accenture AI Refinery, combined with HPE Private Cloud AI, is powering a new agentic AI solution for HPE. This solution will optimize category and sourcing strategies, spend management, strategic relationship analysis, and contract obligation management.
- Noli: A beauty tech venture backed by the L’Oréal Group, Noli provides AI-powered, personalized beauty recommendations. Designed, built, and operated with Accenture, Noli’s AI-driven platform curates individualized beauty routines and product suggestions from millions of possibilities, helping consumers shop with confidence.
- United Nations: Accenture is developing a multilingual research agent for the UN to support over 150 languages, facilitating access to information on the UN’s Sustainable Development Goals and promoting local economic sustainability.
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Industry-Specific AI Agent Solutions
Accenture’s expanded AI agent solutions, built on NVIDIA Llama Nemotron AI models and powered by NVIDIA NIM™, provide enterprises with production-ready reasoning capabilities. These AI agents enhance decision-making, boost transparency, and allow human workers to focus on strategic initiatives.
With a goal of delivering over 100 industry-specific AI agent solutions by year-end, Accenture is initially rolling out solutions across telecommunications, financial services, insurance, manufacturing, healthcare, and retail. Key solutions include:
- Telecommunications Agent Assist: Enhancing customer service efficiency by providing call center professionals with real-time insights and personalized recommendations. AI Refinery solutions are projected to improve call efficiency by 2.6X and overall accuracy by 24%.
- Insurance Underwriting Automation: AI-driven underwriting automates data analysis and risk assessment, enabling insurers to process 100% of coverage submissions, reducing missed revenue opportunities.
- Order-to-Cash Optimization: AI agents streamline finance operations, automating order validation, invoice reconciliation, and accounts receivable management to reduce inefficiencies and enhance customer satisfaction.
- Commercial Credit Sales Intelligence: AI agents automate data extraction and financial analysis in commercial banking, improving decision-making, compliance, and risk assessment.
Accenture research indicates that companies implementing industry-specific AI solutions at scale are three times more likely to exceed their expected ROI. Findings from 2,000+ generative AI projects further validate these insights.
“Agentic AI is powering the next wave of AI, enabling enterprises to enhance productivity with intelligent agents capable of handling complex, multi-step challenges,” said Justin Boitano, vice president of Enterprise Software at NVIDIA. “Accenture’s industry-specific AI agents expand the capabilities of the Accenture AI Refinery with NVIDIA, allowing industry leaders to deploy digital teammates and scale impactful outcomes rapidly.”
Seamless Integration Across Cloud Ecosystems
Accenture AI Refinery is accessible across all public and private cloud platforms, integrating with Accenture Business Groups to accelerate AI adoption within the SaaS and Cloud AI ecosystem. This latest advancement strengthens Accenture’s ongoing collaboration with NVIDIA, reinforcing their commitment to delivering enterprise-scale AI solutions.