meldCX, a global technology company focusing on cutting-edge AI and IoT solutions for enterprise customers, announces it is partnering with American Kiosks, a Colorado-based self-service kiosk manufacturer simplifying the process of deploying self-service kiosks equipped with smart technologies for North American business.
This partnership brings together meldCX’s powerful software stack, American Kiosks’ quality made-in-USA hardware, and reliable field services to provide businesses with an end-to-end managed system.
By working with meldCX and American Kiosks, businesses can reap the following benefits.
Hardware:
Ready-made or custom kiosks that are proudly made in the USA, not impacted by pandemic supply chain shortage
Over 35 years of self-service experience, industry knowledge, and UL expertise from an engineering background
2-minutes service replacement times with modular replacement components
Hassle-free managed services to help achieve optimal uptime through worldwide in-field experts
Software Platform:
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Increased ROI through remote application, device management software and smart IOT hub by meldCX that supports multi-OS
AI tools and models to provide premium customer experience and automation for kiosk operators
More than 1000+ out-of-the-box integrations built for IoT and kiosk environments
Seamless connection with peripheral devices such as payment systems and card readers
meldCX and American Kiosks power contactless and virtualized concierge for various verticals worldwide. Features of these kiosks include: AI based check-in, identity verification, object recognition, secure payments, and other operational efficiencies to improve the customer experience.
Eric Nebola, President of American Kiosks, says, “With self-service technology taking over markets across the board, we have seen struggles with staffing. When a kiosk can take on common tasks this gives staff time to focus on providing an excellent, more personalized customer experience.”
Stephen Borg, CEO and Co-Founder of meldCX, adds, “Integrating self-service with intuitive AI technologies into everyday processes, such as checking into hotels and creating a virtualized concierge for tailored retail experiences, creates a memorable experience for customers through intentional interactions, rather than taking away from the human to human connection.”