SoundHound AI, Inc., a global leader in voice artificial intelligence, has announced a strategic partnership with AVANT Communications, the nation’s foremost Technology Services Distributor (TSD) and a driving force in IT decision-making. This collaboration enables AVANT’s expansive network of Trusted Advisors to offer SoundHound’s Amelia 7.0 AI agent platform and Autonomics platform to enterprise clients, helping them deploy advanced AI-powered agents that automate customer service and business operations at scale.
AVANT is recognized for equipping its Trusted Advisors with the tools and intelligence needed to navigate an evolving technology landscape. Through its Pathfinder decision-making platform and deep research capabilities, AVANT empowers advisors to deliver informed technology recommendations to clients. By integrating SoundHound’s AI solutions into its portfolio, the partnership is set to accelerate adoption across key verticals including financial services, insurance, retail, and healthcare.
“Our Trusted Advisors are constantly seeking out transformational technologies that drive efficiency and elevate customer experiences, and SoundHound’s AI capabilities stand out in both innovation and enterprise readiness,” said Andrew Pryfogle, Head of CX and AI & Global Education Lead, AVANT. “This partnership empowers our Trusted Advisors to continue delivering cutting-edge AI solutions that not only streamline operations but also set a new standard for intelligent customer engagement across industries. We’re thrilled to have them joining the portfolio.”
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“AVANT has built a powerful ecosystem for IT decision-making,“ said Steve Plunkett, Vice President, Global Partnerships and Channel Sales, SoundHound AI. “By bringing SoundHound’s technology to AVANT’s Trusted Advisors, we’re scaling access to powerful AI agents and are enabling smarter, more efficient customer engagement across industries.”
SoundHound’s Amelia 7.0 platform is engineered to handle sophisticated customer interactions by orchestrating multiple specialized AI agents. These agents manage tasks, answer inquiries, and resolve issues through voice and text completely autonomously. With advanced automatic speech recognition (ASR), users can interact naturally, using everyday language, to complete actions just as they would with a live agent.
Built on large language models (LLMs), Amelia 7.0 combines reasoning and planning with user-defined knowledge and task functions. The platform also includes a suite of prebuilt business functions to automate common tasks like password resets and order processing. Organizations can switch effortlessly between scripted workflows, deterministic logic, and third-party integrations to support even the most complex, multi-stage processes.
Complementing this, SoundHound AI’s Autonomics platform delivers full-scale orchestration of IT environments via a unified interface. Unlike conventional AIOps tools, this end-to-end automation platform enables machine-driven operations across enterprise systems. Recently named an Exemplary provider in the ISG 2025 AIOps Buyers Guide, Autonomics helps IT teams unlock the full value of their technology stack freeing up resources to focus on strategic initiatives.