Microland, a global digital transformation leader, announced its advancement to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland’s transition to Premier Partner validates its achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Microland’s level of ServiceNow investment and go-to-market maturity.
Also Read: Shinhan Asset Management Selects Burgiss for Private Capital Benchmarking Analytics
As digital workflow platforms are quickly becoming the foundation of business units across an enterprise, technology practitioners are recognizing the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the entire technology stack. In this endeavor, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with observability and hyper-automation capabilities that are derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.
SmartCenter 2.0 comes with a pre-configured suite of solutions for enterprise service management (ESM) that provides technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be readily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities sectors.
With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operations costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.
Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, “We are excited about being recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which provides cloud-based advanced automation with deep observability across the client technology landscape. We have enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments.”