Sutherland, an experience-led digital transformation company, announced it has been positioned as a Leader on Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022. Sutherland was recognized for its excellence in developing highly advanced technology solutions and capabilities as a trusted partner to support its healthcare provider customers in end-to-end operations of the RCM value chain spanning the full breadth of patient access, medical billing, claims management, collections and accounts receivable management.
The past few years of the COVID-19 pandemic have created major financial challenges for healthcare providers. Already struggling with administrative inefficiencies, they suffered a significant revenue loss as elective surgeries and in-person visits were severely curtailed to help prevent the disease’s spread. While patients are now returning to facilities, the loss in revenue has driven a need for better RCM solutions to reinforce destabilized balance sheets, reduce costs and future proof operations against the potential for similar disruptions going forward.
Also Read: The Future of Email as a Business Communication Tool Examined
On top of this financial burden, providers are being significantly impacted by the “great resignation” which is facing health systems with a talent shortage. As a result, they are increasingly turning to innovation partners such as Sutherland to provide valuable skillsets and tech-enabled service offerings to help them better manage their business delivering value in a fundamentally more efficient and agile manner.