Teleperformance, a global leader in digital business services, today announced the U.S. launch of its digital consulting arm, TP Infinity, to help clients accelerate their business transformation and optimize operating costs.
With TP Infinity, the Company seeks to address the ongoing client demand for data-driven insights, technology and expertise to help enhance business processes, operating models and workforce strategy. TP Infinity’s comprehensive portfolio spans consulting, technology, data analytics, design and creative services, combining Teleperformance’s growing, global digital CX and transformation services.
TP Infinity works with clients to evaluate their business processes, and design and build an optimized operating model that reduces costs and standardizes operational practices to create efficiencies on a global scale. Initial work has resulted in almost 40% reduction in operating costs for a leading global bank with workforce optimization and digital transformation.
TP Infinity comprises of a diverse team of more than 1,000 strategists, data lovers, tech enthusiasts, creative masterminds and operations gurus operating in 20 countries across North America, South America, Europe, and Asia who are united by a common purpose: to push the boundaries of CX.
Teleperformance, is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With nearly 500,000 inspired and passionate people speaking more than 300 languages today, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
SOURCE: PRNewswire