Accela®, the trusted provider of cloud solutions for government, announced today that it won the inaugural National League of Cities (NLC) Capstone Challenge Series for a project designed to reimagine the City of Madison, WI’s Report a Problem capability. This award recognizes Accela and Madison as a premier example of how public-private partnerships can transform our communities. Accela and Madison’s collaboration focused on significantly enhancing the city’s Report a Problem service to allow residents to more easily alert the city to community issues and needs, such as pothole reporting, street clearing requests, and restaurant complaints, while automating back office tasks typically handled by Madison staff to free up resources for more valuable work. The project team included representatives from the mayor’s office, IT Department, and the city’s Racial Equity & Social Justice Initiative (RESJI) team working in partnership with Accela.
The NLC Capstone Challenge Series is a six-month program to match innovative private companies with cities on projects that benefit their municipalities. For this winning project, Accela partnered with the City of Madison to modernize the city’s most frequently used forms. The project included collaboration between the city and Accela to create new automated workflows and end-to-end digital tracking to empower Madison staff to optimize and monitor service delivery.
In addition, to ensure the community of Madison is aware of the improved services, Accela’s award-winning marketing team built and delivered a complete marketing toolkit the city—and any other municipality as well—can use to promote the city services. The kit includes customizable templates for press announcements, postcards, flyers, and social media messaging written in clear, plain language accessible to all Madisonians.
“Accela is proud to be trusted by innovative governments, like the City of Madison, that seek to transform and modernize their service delivery, and we are thrilled to be recognized by the NLC for this collaborative effort,” said Heidi Lorenzen, senior vice president, marketing at Accela. “This project is just one example of what’s possible when technical and creative talent is brought together to achieve a clearly defined and impactful goal. We are excited to see how our combined efforts will benefit the Madison community for years to come.”
About Accela
Accela provides a unified suite of cloud solutions trusted by governments across the globe to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 275 million citizens worldwide benefit from Accela’s government software solutions. The company offers agile, purpose-built solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.