Almaden Inc. is proud to announce the latest update to Collective IQ®, bringing integration with Microsoft Teams® to help enterprises optimize their workplace.
Collective IQ®, Almaden’s patent-pending digital employee experience solution, utilizes artificial intelligence technology to provide a solution for understanding and improving the journey of office and remote user interactions with their devices and applications.
One of the standout features of the update is integration with Microsoft Teams®, which enables IT Teams to quickly identify performance and productivity issues with this widely used collaboration tool. Collective IQ® collects data from users’ audio, video, screen sharing, call quality and experience to derive Teams user experience scores and pinpoint unreported issues.
Suppose a Microsoft Teams® user is experiencing frequent problems with audio or video during meetings or calls, or glitches while using the platform. This can disrupt workflows and hinder the efficient completion of tasks. CIQ® is the key to quickly spotting and resolving issues to maintain productivity and continue working effectively.
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“The importance of communication and collaboration platforms to keep operations connected and productive is clear. Microsoft Teams® is now a corporate mainstay with over 270 million users daily. By monitoring and correlating technical data with user sentiment, CIQ® integration with Microsoft Teams® will enable IT Staff to quickly spot and resolve bad experiences across the company.” Leandro Silva, Almaden Inc. COO
Another significant addition is Alma, Almaden’s virtual concierge. Users can now send a message to Alma through Microsoft Teams® chat to report issues or request help. Proactively, Alma can detect problems and suggest through the chat what the user could do to resolve issues. For example, Alma identifies that a user is having a bad experience with an app, then suggests possible actions (such as closing browser tabs to save memory). This saves the Helpdesk time and money while boosting user confidence in IT.
SOURCE: PR Newswire