OpenText, announced an expansion of its partnership with Google Cloud to deliver AI-powered integrations that will help organizations unlock the power of their data on Google Cloud to their competitive advantage. The co-innovation of OpenText’s information management solutions and Google Cloud’s AI capabilities will accelerate how organizations of all sizes surface insights quickly, boost productivity and transform customer experiences.
“Information is the cornerstone of every business decision, and AI is the beacon illuminating the path to intelligent action. Today, we stand at the crossroads of a remarkable synergy – the fusion of AI and information – a combination that empowers businesses to work smarter and to chart a new course of growth,” said Muhi Majzoub, Chief Product Officer, OpenText. “Our collaboration with Google Cloud spans the most cutting edge of co-innovation areas. We are in a great position to help customers begin their AI journey leveraging OpenText Business Clouds, customer trusted data, and Google Cloud technologies. Our partnership with Google Cloud will allow us to apply our advanced technologies and information expertise to high impact industries of healthcare, financial services, climate, governments, and more.”
“Generative AI has the potential to transform industries, helping businesses get more value from data and enabling their workforces to collaborate more effectively,” said Kevin Ichhpurani, Corporate Vice President, Global Partner Ecosystem & Channels, Google Cloud. “OpenText’s expanded capabilities will accelerate customers on their cloud journeys, with services that migrate critical workloads to our infrastructure and set them up to successfully adopt our data analytics and AI technologies.”
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New advancements being introduced today include:
- New generative AI applications: co-innovations of new use cases utilizing Vertex AI spanning R&D, application delivery, business support, sales & marketing and more.
- OpenText Core for Google Workspace: integrated collaboration, content management and Google Cloud’s Vertex AI-powered insights for seamless digital employee experience.
- Accelerating the cloud migration journey for customers on mainframe infrastructure utilizing solutions such as Google Cloud Dual Run.
OpenText transforming enterprise processes with Google Cloud generative AI
Generative AI can help large enterprises transform common and complex business practices to create significant value for their businesses. OpenText recently launched opentext.ai and is using Google Cloud Vertex AI and the Palm2 large language model (LLM) to solve for these use cases:
- Transform Customer and Employee Support Experience: automate level 1 customer service and business support for any corporate function (IT, HR, Procurement, etc.) by utilizing conversational assistants.
- Accelerate Omni-Channel Communications at Scale: advance how marketing, support, and service organizations can communicate with customers at scale with personalized, auto generated content using private data.
- Deliver Software Applications Effectively: develop software applications with speed by applying LLMs to gain predictive product delivery insights, identify risks and gaps, and generate next generation test cases with AI-generated test cases to deliver high quality software applications at unparalleled velocity and speed.
SOURCE: PRNewswire