Award-winning digital engineering firm, CloudMoyo, has won the Highest Delivery NPS Partner of the Year Award at the 2024 Icertis Partner Summit. With expertise in AI, analytics, cloud application development, comprehensive contract intelligence solutions, and digital strategies, CloudMoyo is a leading implementation partner for the Icertis Contract Intelligence (ICI) platform.
Icertis, the global leader in AI-powered contract intelligence, celebrated partners that demonstrated leadership in innovation, growth, delivery excellence, and enabling enterprise-wide transformation with ICI. CloudMoyo earned the Highest Delivery NPS Partner Award with a Net Promoter Score (NPS) of 73. Built by global consulting firm Bain & Company, NPS scores focus on customer experiences – whether they detract, are passive, or promote an organization. According to the creators of NPS, a score of 80 reflects world-class service. CloudMoyo’s score of 73 reflects its determination to deliver quality solutions for all its customers while trending towards providing world-class excellence.
To achieve this score, CloudMoyo surveyed all customers with completed ICI implementations, calculating their overall satisfaction with the delivery of services. CloudMoyo’s teams worked diligently with their customers, ensuring a comprehensive understanding of each customer’s unique needs and challenges to build tailored solutions and approaches to implementation. They also focused on maximizing efficiency following industry standards, established clear communication channels with an interactive approach, and ensured swift resolutions of customer issues by fostering a collaborative approach.
Also Read: Dynatrace Unveils Data Observability for its Analytics and Automation Platform
“The Icertis vision to transform the foundation of commerce through contracts relies on vital partnerships. Together, we ensure customers benefit from complete solutions, smooth implementations, and accelerated time-to-value as they seek to unlock AI-powered insights across hundreds of thousands of contracts,” said John Okunski, Senior Vice President, Alliances and Partners, Icertis. “Icertis is excited to honor CloudMoyo with the Highest Delivery NPS award. As a trusted partner, we continue to collaborate with the CloudMoyo team to ensure our customers’ success, enabling unique and differentiated value from not only ICI, but also SAP and Microsoft platforms.”
As a leading Icertis partner, CloudMoyo’s unique FastTracktoValue™ methodology supports customers throughout the entirety of their implementations, bringing the ICI platform to life in record time. While experts in Icertis and Microsoft platforms, CloudMoyo embodies innovation and imagination, building custom solutions, analytics, and a consultative approach to unleash the power of contract intelligence in procurement, sales, and legal business processes. It’s this drive that makes CloudMoyo a champion for their customers, with employees who triumph over challenges. CloudMoyo’s empowerment and advocation for their employees has also earned them a top spot on Seattle Business Magazine’s Top Places to Work For 2023, marking their fifth year on this prestigious list. Their team’s collaboration, determination, and drive to solve challenges help customers transform with resilience.
“This award is a testament to the customer-obsessed nature of the teams at CloudMoyo,” says CEO and Co-founder of CloudMoyo, Manish Kedia. “Since our inception, we have been a premier Icertis partner and we’re grateful to Icertis for the rewarding and recognizing the value brought by CloudMoyo. Our goal heading into 2024 is to deepen our partnerships and harness technologies like GenAI to continue to make our customers successful – enabling them to see value and growth through solutions and partner platforms like Icertis, Microsoft, and SAP.”
SOURCE: PRNewswire