EasyVista, a global software provider of intelligent solutions for IT Service Management, IT Remote Support and IT Infrastructure Monitoring. After being recognized 11 years in a row in the Magic Quadrant (MQ), we are honored to be included in the first ever Market Guide for ITSM. While the publication of an industry analysis is not new to Gartner®, this year brings about big changes in the format and name of the renowned publication.
This year, Gartner® has replaced their well-known graphical market breakdown, the Magic Quadrant, with the Market Guide™. The Market Guide™ includes ITSM trend analysis on AI, automation, case management, and workflows; vendor capabilities for addressing ITSM needs and business goals; and an expert analysis of major ITSM vendors, delivered in alphabetical order.
The 2023 Gartner® Market Guide for ITSM Platforms states that “EasyVista’s strategy is aimed at making it simple to set up and obtain value quickly in IT service support and delivery to improve IT maturity with AI-enabled ITSM and integrated IT operations management products.” (Doheny, Matchett, 2023)
Patrice Barbedette, CEO of EasyVista adds, “We believe our inclusion in the Gartner® Market Guide for IT Service Management Platforms reaffirms the critical role EasyVista plays in the future of digital customer experiences and cements our mission in helping IT teams perform operations better and faster. The publication exemplifies the hard work we’ve been doing through our product releases (our newest, 2023.4, includes AIOps with short-term prediction), new global partnerships, and updated positioning.”
The inclusion of EasyVista by Gartner® in the Market Guide further cements EasyVista’s continuous commitment and investment of research and development, that makes the platform and EasyVista a leader in the ITSM market space, with the mission of empowering IT through reduced costs, increased productivity, and saved time.
EasyVista is a leading IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their IT service, support, and IT operations, EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.
Gartner®, 2023 Market Guide for IT Service Management Platforms, Rich Doheny Director Analyst, Chris Matchett Sr Director Analyst.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
SOURCE: Businesswire