IXCloud Is a Microsoft Teams Certified Compliance Recording solution
Numonix, a developer of a versatile interaction recording solution for Unified Communications platforms, announced expanded compliance and business features for its IXCloud® for Microsoft Teams fully managed cloud compliance recording service. Among the first Microsoft Azure-based recording solutions, IXCloud’s new features deliver expanded automation, control and customization capabilities to help ensure compliance and reduce liability while improving convenience, flexibility and ease of use. IXCloud is a Microsoft Teams Certified Compliance Recording solution.
“We are excited to announce new and enhanced IXCloud features, especially the release of our native Teams app for Record on Demand and compliance muting. These will further enable businesses to have increased flexibility in the way that they record their interactions while still facilitating compliance,” said Avi Margolin, CEO and CTO of Numonix. “We are currently working on some exciting new features that we look forward to sharing.”
New features include:
- External Participant Recording for Teams meetings: Automatically record meetings in which external participants are present on the call. This feature is triggered dynamically based on the presence of an external party or PSTN in attendance.
- Record on Demand Using a Native Teams App: Recordings are stored securely in IXCloud, taking advantage of all the compliance features of IXCloud.
- Muting: Built-in muting functionality for PCI and other compliance regulation or sensitive information. This can be used for calls that are being recorded automatically or Record on Demand. Muting is triggered when using the native Teams App, maintaining total integrity of the recording.
- Recording Profiles: Ability to apply customized recording rules to various groups within the organization, including but not limited to choosing to record PSTN-only, specific call queues, not internal calls or only record calls with external parties.
- Record or Restrict Recording of Specific Meetings: The recording activation can be linked to the meeting organizer and subject-line keyword, or only to the subject-line keyword. Meeting categories can also be utilized to activate recording.
- Notifications: Provides authorized users with the ability to dynamically control recording notifications by group.
Numonix offers the industry’s most versatile cloud and premise-based interaction recording solutions for Microsoft® Teams, SIPREC, and most unified communications and PBX systems, giving business users and service provides versatility in how they record, centrally store and access to their interactions. With full omnichannel recording of voice, video, chat, screen and screen sharing, Numonix empowers organizations to improve regulatory compliance, resolve disputes and enhance the customer experience by granting safeguarded access to their recordings and agent/customer data. Numonix RECITE® interaction recording solution gives users an on-premises solution with extensive customization options, while Numonix IXCloud delivers the ultimate cloud-based communication capture platform built on the runtime service fabric of Azure and requiring no physical or virtual servers.
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