The company already provides business-critical services, enabling customers to operate and manage SAP Business Suite, S/4HANA and cloud products including SuccessFactors, Ariba and Concur.
Rimini Street, Inc., announced the expansion of its Rimini Manage™ services for SAP products to also cover SAP applications hosted in the cloud.
Extension of managed services in the scope of SAP products with further applications
By extending the scope of services, organizations using SAP in the cloud gain the opportunity to achieve the increased efficiency, predictability and business benefits that Rimini Street already provides customers using SAP products on a perpetual license.
Rimini Manage services for SAP software can be delivered for standalone SAP applications in the cloud or in conjunction with services provided for other enterprise software, including SAP Business Suite (ECC 6.0) and S/4HANA.
Rimini Manage services for SAP software provide support and management of SAP products in the cloud, including products such as:
- S/4HANA Cloud (Public and Private)
- Commerce Cloud (formerly Hybris)
- Integrated Business Planning (IBP)
- Analytics Cloud
- SuccessFactors
- field glass
- Concur
- Ariba
Some of the benefits of using Rimini Manage services for SAP include:
- Higher performance
- Fewer outstanding unresolved cases
- Improved user productivity through more efficient system operation
- Reduce recurrence of problems by analyzing root causes and implementing solutions
- Fast response times, consistent communication and faster resolution times with Rimini Street’s industry-leading Service Level Agreements
- Leveraging Rimini Street’s SAP software talent and expertise 24/7, 365 days a year around the world
- Better predictability
- Predictable cost model with no limits on issue requests
- No worries and reduced risk thanks to cooperation with one responsible and trusted partner
- Simplify processes without delegating tasks or having to rely on multiple vendors to cover the entire scope of the service
- Greater value for the enterprise
- Higher ROI through more efficient use of software
- Streamlined integration with other apps and data
- Limiting the burden on the client’s IT department and the possibility of better use of available resources
- Creating and maintaining a stable foundation for corporate software in the long term
“SAP cloud licensees approached Rimini Street to extend their SAP managed services to support and manage their existing SAP products in the cloud and support RISE for SAP customers,” said Seth A. Ravin, Chairman, CEO and Chairman of the Board of Rimini Street. “Now we are pleased to offer them an expanded range of services, meeting market needs and the desire to achieve better, more responsive managed application services, covering even more products within their system.
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Rimini Manage for SAP products enables customers to achieve exceptional results
One of Rimini Street’s multi-billion-dollar energy customers, including nuclear power generation, achieved outstanding results with Rimini Street Managed Services for SAP products.
“We have been working with Rimini Street for years. The company helped us provide support for one of our most important applications, SAP. I would say this is a business critical application for our enterprise. Every business process contributing to the company’s results is highly dependent on the SAP system and its efficient operation. We would not be able to guarantee this performance without working with Rimini Street to operate, support and manage our SAP infrastructure,” said the director of application products and services. “Rimini Street is committed to continuous improvement and focuses on root cause analysis to get things right the first time, which I think is an excellent strategy. Every time our executives talk to Rimini Street’s management team, we raise opportunities to improve, enhance our partnerships, and deliver better services to our customers. I greatly appreciate that attitude.
The customer has already achieved the following performance improvements with Rimini Manage™ for SAP, which includes services for SAP Business Suite and SAP cloud products:
- overall 76% reduction in unresolved cases
- 52% reduction in product support phone calls since managed services deployment
- 47% reduction in new Ariba Business Suite tickets
- reduction in the number of new applications by 31%
“Hundreds of SAP licensees have already trusted Rimini Street to provide expert support for their business-critical ERP infrastructure to focus on disruptive innovation with best-in-class cloud-powered applications. With its expertise and knowledge of its entire portfolio of customer solutions, Rimini Street is uniquely positioned to extend its services to cloud-based SAP applications,” said Rebecca Wettemann, CEO, Valoir Research.
SOURCE: BusinessWire