Bocada LLC has added support in Bocada Cloud for incident ticketing automation with leading Professional Services Automation (PSA) platform HaloPSA, giving Bocada Cloud’s managed service provider (MSP) customers a powerful way to streamline managed backup service delivery and reduce ticket noise.
Bocada Cloud is the SaaS edition of Bocada’s award-winning backup monitoring software and is ideal for MSPs of all sizes to drive customer retention and revenue growth through automated and centralized reporting. The Bocada Cloud offering is designed for easy MSP adoption with features such as a free tier (up to 25 monitored resources), multi-tenant reporting capabilities, pay-as-you-go/grow billing, and now, a HaloPSA ticketing integration.
With this new integration, HaloPSA customers can now use Bocada Cloud to automate backup failure ticket creation within HaloPSA, bringing efficiency to their remediation efforts and centralizing more of their IT operations work within their PSA console.
Also Read: AppOmni Brings Aboard Industry Veteran Joel Wallenstrom
Bocada Cloud currently supports more than 25 backup products, including Veeam B&R, Veeam for Office 365, Veeam Service Provider Console, Datto, AWS Backup, Azure Backup, Acronis Cyber Cloud, Druva, Rubrik, Cohesity, Commvault, Cove, Redstor, Synology and NetBackup.
“MSPs know how critical backups are to their cybersecurity posture and meeting customer SLAs around data security and compliance. Delivering reliable backup performance reports builds customer confidence and drives customer retention in an increasingly competitive managed services landscape. Our new HaloPSA integration is just a first step in making the backup monitoring piece of the puzzle easier for Bocada Cloud customers and Halo customers.” explains Matt Hall, CEO of Bocada. “We are building a product in Bocada Cloud that pushes the boundaries for what is possible in MSP data protection monitoring, and we are incredibly excited to see how Bocada Cloud is changing the game for our customers.”
SOURCE: PRNewswire