Eastern Management Group Survey recognizes Sangoma as Number One in Customer Satisfaction for the third year
Sangoma Technologies Corporation, Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes today announced that they have been ranked number one in Customer Satisfaction by the Eastern Management Group for the 3rd straight year.
The Eastern Management Group surveyed more than 5,000 IT managers who are currently using UC systems for the report. IT managers reported on a range of experiences, which included evaluations of 44 Premises and Hosted UC companies, including 3CX, 8×8, RingCentral, Avaya, and Cisco.
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The Eastern Management survey categories are Product, Vendor Experience, and Customer Delight.
- Product
Measurements: Technology & Product, Reliability and Management Tools - Vendor Experience
Measurements: Purchase Experience, Installation, Support, and Contact Center Experience - Customer Delight
Measurements: Value, Overall Satisfaction, and Recommend to a Friend
“We are thrilled to be ranked number one in Customer Satisfaction by the Eastern Management Group,” said Jim Machi, Chief Product & Marketing Officer of Sangoma. “Sangoma has experienced rapid growth in the industry and is now among the top tier of Unified Communications companies, so it’s exciting to be recognized in this manner. Our customers appreciate the industry’s complete set of cloud communications services, cloud-based and on-premise deployment options, and exceptional customer service, so we believe this award will reassure our customers and prospects alike.”