Spectrum Labs, the leader in AI-driven natural language understanding and content moderation, announced it is joining efforts with Keywords Studios, an international video game industry service provider, and its Trust & Safety Services in their mission to enable positive interactions among players to boost retention and engagement.
“Online toxicity is pervasive and growing, especially in the game space,” said Justin Davis, CEO and co-founder of Spectrum Labs. “Moderators can only do so much to protect players from abusive and harmful content. We are excited to work with Keywords Studios on a proven solution that will augment the crucial task of human content moderation with contextual AI capabilities. When it comes to in-game moderation, we can do amazing things by bringing together technology and dedicated humans.”
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Spectrum AI functionalities to review and analyze player interactions is one of the tools leveraged by Keywords Studios‘ Trust and Safety Services, which provides human moderation, strategy development, and technology management. It will assist human content moderators by providing real-time insights into how users interact and how to keep them safe and engaged.
“The sheer volume of interactions happening online is higher than ever, but human moderation is still essential to the well-being of communities. Partnering with automated solutions like Spectrum Labs is critical to keeping our players and moderators safe,” said Sharon Fisher, Head of Trust & Safety at Keywords Studios. “These partnerships empower our superhero moderators to focus on time-sensitive content and respond in real-time. Together, humans and technology are more impactful than they are apart.”
SOURCE: PR Newswire