Kore.ai, the world’s leading enterprise conversational AI platform and solutions provider, has announced the integration of its conversational AI XO Platform with Intelligent Virtual Assistant automation for Zendesk Sunshine Conversations. Now, Zendesk customers have access to virtual assistants through the XO platform that automate up to 90% of front-line requests, streamlining the customer service process.
Companies that use the Kore.ai XO Platform with Zendesk Sunshine Conversations have complete control over their customer experience with no-code deployment and multi-lingual support for over 100 languages. Customers receive around the clock (24/7) self-service support, even when live agents are not available.
The Kore.ai XO Platform integration helps businesses develop and launch integrated intelligent virtual assistants that can automate customer interactions using Zendesk Sunshine Conversations to resolve user questions and tasks. The intelligent virtual assistant can even transfer the customer to a human agent on Zendesk when queries are too complex or when there is a high-value transaction occurring.
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Kore.ai intelligent virtual assistants can recognize user intent, sentiment and tone through natural language understanding and contextual intelligence. This ability deciphers the meaning behind human conversations in every channel Sunshine Conversations supports, which enables seamless fulfillment of actions and automation.
Real Benefits for Customer Service Contact Centers
This results in real benefits to businesses in the form of dramatic cost savings, with businesses expected to save up to $80 billion by 2026, according to Gartner. By utilizing the virtual assistants, contact center agents are able to then serve the customer with a more complicated need or high-value transaction. Additional benefits of using intelligent virtual assistants include customer self-service, 24/7 access, quick resolution to complex issues, and customer access across many different communication channels.
SOURCE: PR Newswire