Macros Reply , specialized in business process automation for insurers and financial service providers, presents Macros OMNIFRAIME , a framework for automated and intelligent input management. The solution enables efficient automation and intelligent processing of all incoming documents through the use of generative AI within Macros eWorkplace , the ECM suite or in combination with document management, ERP or CRM solutions. Macros OMNIFRAIME prepares incoming correspondence using AI, so that documents, requests and cases can be processed automatically.
Macros OMNIFRAIME combines individual technologies, such as Insiders Technologies’ machine learning-based inbox management solution, smart FIX, with innovative cloud and RPA services and extends them with generative AI. In addition, services based on Large Language Models (LLMs), such as ChatGPT, are used to create accurate process maps and automatically generated response letters. The combination of these technologies enables efficient, customized input management and enables companies to provide feedback to their customers, suppliers and partners as quickly as possible.
The benefits of using Macros OMNIFRAIME include:
- Users benefit from higher customer satisfaction as intelligent automation allows documents to be processed more efficiently, reducing turnaround times.
- Employees have more capacity for heavier tasks because manual sieving and sorting of documents is no longer necessary.
- Automated data extraction reduces the costs of manual data entry and processing.
- Errors that may occur during manual processing are minimized and the quality of the extracted data for distribution and further processing is improved.
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Macros OMNIFRAIME is easily scalable, allowing organizations to flexibly respond to increasing input volumes, peak loads and changing requirements, and scale accordingly. The processing meets compliance requirements, which is particularly beneficial for industries with strict compliance requirements, such as healthcare and finance: Macros OMNIFRAIME comes with controls to ensure compliance.
Reply specializes in designing and implementing solutions based on new communication channels and digital media. As a network of highly specialized companies, Reply defines and develops business models made possible by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply provides advice, system integration and digital services to organizations in the telecom and media sector, industry and services, banking and insurance and the public sector.
Macros Reply is an expert in digitization and automation of business processes for insurance companies and financial service providers. To meet their high demands, Macros Reply develops flexible and configurable software for the core functionalities, supplemented with solutions from selected, tested and long-term partners. Using innovative technologies such as Process Mining, Robotic Process Automation (RPA) and Machine Learning, Macros Reply helps its customers transform into modern, fast-moving businesses: Relieving the burden of routine work and supporting value-adding activities, with benefits for the customer in significantly shorter processing times.
SOURCE: Businesswire