Subcontractors can now receive real-time, personalized assistance with payment status, signing documents, and more, saving valuable time
Oracle has introduced advanced AI agent capabilities within the Oracle Textura Payment Management Cloud Service, streamlining payment-related processes for subcontractors in the U.S. This embedded generative AI-powered assistant delivers real-time, personalized support, allowing users to quickly resolve common pay application inquiries and complete necessary tasks with greater efficiency.
As one of the most widely adopted construction payment solutions in the industry, Oracle Textura has facilitated over $1 trillion in payments to subcontractors. Since its inception in 2006, the platform has been used on more than 120,000 projects, benefiting over 200,000 subcontractors. Currently, organizations make approximately 11,500 monthly support calls to Textura, often seeking information on payment timelines and related queries.
The newly integrated AI capabilities significantly reduce the need for manual support by offering instant responses and guidance within the system. Instead of navigating multiple screens, subcontractors can simply ask the assistant questions such as, “What is the status of my payment?” The AI-powered assistant then provides a contextual response along with suggested next steps. For instance, if a payment is delayed due to a missing compliance document, the assistant not only identifies the issue but also presents the required form for immediate completion and submission.
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“Subcontractors are essential to project success but paying them quickly and correctly is a complex process. This is the reason we created Textura and why so many contractors have adopted the solution,” said Mike Antis, global vice president, Textura. “By adding agentic AI capabilities, we are taking even more time and hassle out of the payment process, especially in those vital subcontractor ‘draw weeks.’ With the ability to get in-app, real-time assistance 24/7, we are helping our general contractor customers improve the relationships with their subcontractors while reducing costly support calls. This enhancement helps improve the experience for the 200,000 subcontractors who log in to Textura each month, assisting them to quickly find the answers they need to get paid and focus more of their time on the job at hand.”
With this AI-powered enhancement, Oracle continues to optimize construction payment workflows, enabling subcontractors to streamline operations, reduce administrative burdens, and receive faster resolutions—ultimately contributing to a more efficient and transparent payment process across the industry.