Aria Systems , a leader in helping businesses accelerate subscription and usage-based revenue growth, announced that ENet , a leading provider of digital cable television, Internet, technology of Guyana’s information and media services, has selected Aria Billing Cloud to manage subscribers across its fixed and postpaid services business lines. Aria will replace ENet’s current billing solution as part of the communications services provider’s extensive digital transformation, which also includes the implementation of Salesforce Communications Cloud.
ENet is the latest addition to Aria’s growing list of telecommunications providers around the world, which also includes EXA, Liberty Latin America, M1 and REV among others. ENet’s decision to adopt a cloud-based billing system reflects its strategy of leveraging the latest technologies, including AI, to improve customer interactions. This move accelerates its ability to introduce new services to customers, while also aiming to provide a superior customer service experience in order to increase market share.
“In our evaluation, we identified Aria Billing Cloud as a true telco-grade SaaS billing solution designed to meet the changing demands of our business,” commented Vishok Persaud, CEO of ENet. “In addition to the Aria team’s experience and deep knowledge of the telecommunications industry, being a strategic partner of Salesforce, their ability to deploy their platform quickly, and their use of AI greatly influenced our decision. “This partnership promises to simplify and streamline the project delivery process, aligning with our aggressive implementation timelines and specific business requirements.”
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Founded in 2003, ENet has always been committed to offering its customers new choices, innovation and value. In 2020, the telecommunications operator marked a milestone by becoming the first to launch 5G in the Guyana market. Following the integration, ENet plans to use Aria Billing Cloud’s robust capabilities to manage billing and claims for all its subscriber services, with the goal of further improving customer experience through innovative offerings. Aria’s Professional Services team, in charge of supervising this transition, anticipates that the integration process will be completed in less than three months.
“Telecom companies of all sizes continue to select Aria Billing Cloud as they move toward cloud-centric composite BSS solutions,” said Tom Dibble, CEO of Aria Systems. “Aria’s flexibility, scalability and open digital architecture make the platform ideal for any CSP looking for an easy-to-deploy solution to streamline billing processes, introduce new digital services and accelerate revenue growth. “We are pleased to expand our presence in Latin America by partnering with ENet.”
SOURCE: Businesswire