Beyond Finance, one of the nation’s most prominent debt resolution companies, is taking its clients to a place customers of debt resolution have never been before – to a mobile app for its information and services.
A first for the debt resolution industry, Beyond Finance started working on this idea more than a year ago. Now that it has been run and tested through Quality Control and debugging, thousands of their clients nationwide can benefit from this mobile-first technology in the space.
“We’re proud of this app by how we created it. The best way to learn what our clients want is by asking them. We did.”
“Our goal was to create a future-focused solution that would align with our clients’ long-term habits of mobile usage and preference,” said Beyond Finance Chief Operating Officer Lou Antonelli. “The primary motivation to create this app was to provide our clients with convenient access to the information that allows them to be successful in the Beyond Finance program.”
Beyond Finance clients have resoundingly received the development of the debt resolution industry’s first mobile application. App usage has increased each month in 2022. Last month, more than 11,000 unique users used the mobile app more than 200,000 times.
The mobile application was created, in part, with Beyond Finance’s client feedback. Through a routine series of email surveys and questions, the technology and operations teams gathered thoughts from the client base and worked together to discover essential features and insights deemed most important for development.
“We needed to meet our clients wherever they are,” said Vice President of Beyond Finance Technology Sergio Rabiela. “They can already reach the client success department by phone and receive texts that remind them of necessary actions. And although they have a comprehensive dashboard online, we believe our clients would appreciate the convenience and immediacy of a dedicated mobile app. We were right.”
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Key features of the app include:
- Secure access with biometrics and communication through push notifications
- Manage their success with the ability to customize their program
- Track real-time progress and monitor creditor negotiations
- Monitor all funds for their account that including tracking saved money and paid creditors, and add funds to a personal escrow account to help them accelerate graduation from the debt resolution program
- Keeps users in touch with our client success team via chat 24/7
- Featured section created for in-app feedback for client experience
Since the application launch, Beyond Finance clients have shown a strong preference for the app, with 87% moving over from the previously used web Dashboard. After just a few months, only 13% of our clients still primarily use the classic Dashboard, indicating that when the team invested in a mobile application, superior client service and long-term rewards would come.