Mobileum Inc., a global leader in analytics and network solutions, and NOHOLD, a pioneer in AI-powered automation solutions, have formed a new strategic alliance. The partnership aims to reshape the telecom industry by building a scalable AI ecosystem that integrates seamlessly into complex, multi-vendor telecommunications environments. This initiative will empower operators to unlock the full potential of their data and improve efficiency.
As telecommunication companies (telcos) work to modernize their operations and monetize increasing volumes of customer and network data, the Mobileum-NOHOLD alliance will simplify and accelerate the adoption of AI. The joint effort will provide seamless, AI-powered support solutions capable of interpreting data from diverse systems. This will create better alignment between customer needs and the reality of modern network services, analytics platforms, and 5G infrastructure.
“As telecom ecosystems become more complex, delivering fast, effective support has never been more critical. This alliance brings AI to the forefront of the telecom experience, helping providers resolve issues more intelligently and efficiently while reducing complexity for both customers and internal teams. We are excited to partner with Mobileum and deliver meaningful value to the industry together,” said Diego Ventura, CEO and Founder at NOHOLD.
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A Unified Framework for Intelligent Collaboration
At the core of this alliance is a shared AI framework designed to connect telecom providers, technology partners, and sales and support teams. This framework will enable interoperability between AI assistants across various vendors and systems, addressing long-standing support challenges in multi-vendor environments. It also provides deeper insights into user needs, creating continuous opportunities to improve the user experience.
Whether a mobile operator is supporting an enterprise IoT deployment or developing a personalized customer journey, this AI ecosystem delivers context-aware, cross-domain support. It connects network insights with customer-facing services without the need for bespoke in-house development. This approach is particularly crucial in telecom settings where multiple technology providers must coordinate to deliver a unified experience.
“Mobileum has been a driver of telecom innovation for the last 25 years,” said Miguel Caramés, Chief Product Officer at Mobileum. “We see Generative AI and Intelligent Agents as the next frontier, not just for automation, but for creating entirely new revenue opportunities from telecom data. This alliance with NOHOLD allows us to bring this vision to market with agility, scale, and impact.”
Enabling the Next Wave of Telecom Data Monetization
This partnership will equip telecom operators with the tools to:
- Leverage Mobileum’s expertise in interoperability and integration across diverse technology stacks.
- Monetize data by embedding AI-driven insights into enterprise services.
- Deploy scalable AI assistants for both consumer and B2B segments.
- Accelerate issue resolution and discover upsell opportunities through intelligent support automation.
- Unify data silos across vendors and systems for more holistic decision-making.
By focusing on more than just cost efficiency, this alliance aims to create a telecom-native AI ecosystem that unlocks new revenue streams through personalized, data-driven services for businesses and subscribers.