New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership — previewing at Cisco Live 2025
Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, and simplify the path to network resilience.
“This marks a meaningful evolution in the way we support our customers,” said Patrick Quirk, President and General Manager, Opengear. “We’re delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience. This is a foundational shift to help our customers scale resiliently and predictably.”
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Built-In Support, Tailored for Modern IT
With today’s infrastructure under constant pressure to deliver uptime, Opengear’s support model takes the guesswork out of ownership and scales with operational needs.
- Five years, standard: Every new Opengear device comes with 5 years of hardware protection — no forms, no added cost, no surprises
- Two SLA-backed support tiers:
- Foundation: 8×5 support, advanced hardware replacement, and guaranteed response SLAs
- Premium: 24x7x365 coverage, accelerated escalation, senior technical experts, and — for enterprise customers — dedicated advocates and 60 hours of annual professional services
- Simplified purchasing: By requiring support on all new appliances and standardizing SKUs, Opengear eliminates quoting complexity and aligns long-term total cost of ownership (TCO)
Source: Businesswire