Windstream Wholesale, a leading provider of advanced optical solutions, announced additional map-based network intelligence enhancements to its iconnect customer portal.
iconnect is Windstream Wholesale’s premier customer portal providing access to multi-layer network health data and self-service tools. These latest capabilities are part of an ongoing series of portal advancements offering superior network performance and transparency, giving customers an essential tool that reveals more about their network and enables them to confidently manage their operations.
Real-time fiber outage visibility with location data
Windstream Wholesale’s network intelligence quickly pinpoints the precise location of a fiber outage on the customer’s map to gain near real-time awareness and operational control over network issues. The unmatched speed of isolation and resolution ensures minimal downtime for the customer.
Fiber route map views and KMZs on-demand
Dark Fiber and Managed Spectrum customers can also now view their fiber route and download network KMZs on demand, enabling more efficiency and transparency to their operations.
Proactive monitoring and ticketing for Dark Fiber and Managed Spectrum
This expanded feature, previously only available for Wave services, provides detection of network issues, maintaining the company’s commitment to keeping customers informed about any potential outages and enabling faster reaction and repair to maintain business continuity.
Customers can also access a range of data through the iconnect portal, from real-time updates on their circuits to historical insights to identify performance and trends.
“We’re committed to delivering leading technology and products to our customers and staying ahead of the curve,” said Joe Scattareggia, chief revenue officer for Windstream Wholesale. “As the industry leader, we are excited about this elevated insight and unmatched transparency truly setting us apart in the market.”
Windstream Wholesale delivers high-capacity optical services over its Intelligent Converged Optical Network (ICON), which provides open and disaggregated networking infrastructure, enabling wholesale and enterprise technology customers to select unique custom routes, maintain operational insights with Windstream’s Network Intelligence functions, and place their networks closer to the edge to better serve end-users.
SOURCE: Businesswire