CIVIE, a leading provider of advanced radiology operations solutions, has entered into a strategic partnership with Riverside Healthcare, a fully integrated healthcare system headquartered in Kankakee, Illinois, to elevate imaging services and radiology workflow efficiencies across six facilities in five counties. This collaboration leverages CIVIE’s cutting-edge RadPod teleradiology platform and unified Picture Archiving & Communication System (PACS), RadFlow, enabling Riverside to deliver faster reporting and enhanced patient care standards.
By implementing the RadPod and RadFlow solutions, Riverside Healthcare has already realized measurable improvements, including shorter imaging turnaround times and heightened reporting quality. The deployment gives patients and clinicians access to experienced radiologists and state-of-the-art AI-enabled tools, strengthening diagnostic precision and operational speed. Real-time data analytics from RadFlow further empower care teams to make timely, informed decisions that support patient outcomes.
Transforming Clinical Imaging Performance
In commenting on the initiative, Benjamin McLain, Vice President of Operations for Riverside Healthcare, stated: “The addition of RadPod has significantly improved the quality of the radiologist interpretations while also cutting down the average turnaround times for reading those images. Through RadFlow, we now have the analytics that we need to make real-time decisions and optimize the workflow for improving our patient experience. We are also able to communicate directly with the radiologists and review the images in real time between the referring physician and the radiologist. This is a great tool for our on-site physicians at a time when radiologists around the country are transitioning to remote work, and the physicians on-site are requesting a radiologist to talk with face-to-face.”
CIVIE’s unified radiology ecosystem distinguishes itself from disparate legacy systems by leveraging its proprietary Omega Agentic AI Model, which facilitates intelligent image tagging, context-aware retrieval, and rapid interpretation workflows. Early feedback from Riverside providers indicates that RadPod usage has significantly reduced imaging turnaround in some cases from standard 24-hour windows to approximately eight minutes while enhancing accuracy and reporting consistency.
Also Read: Accordion Strengthens Healthcare Revenue Cycle Management Capabilities with Strategic Acquisition of Pinnacle Healthcare Advisors
Leadership Perspective on Partnership Impact
Dhruv Chopra, CEO of CIVIE, reflected on the collaboration’s value: “The results CIVIE’s solutions have been able to provide to Riverside Healthcare have been transformative, not only for their providers and staff, but for patients, too. This relationship has truly blossomed into a partnership, and we look forward to continuing to work closely with the Riverside team to further improve and scale operations for the highest-quality patient care across Illinois.”
In addition to RadPod and RadFlow, CIVIE’s comprehensive portfolio includes solutions such as a Radiology Information System (RIS), Radiology Dictation System, Revenue Cycle Management (RCM), PACS Universal Worklist, and Vendor Neutral Archives (VNA) enabling healthcare organizations to streamline and unify radiology operations end-to-end.