eClinicalWorks®, the largest ambulatory cloud EHR, announced that HealthWorks for Northern Virginia is successfully utilizing Sunoh.ai and eClinicalWorks AI-powered solutions to streamline clinical documentation and increase efficiency. The AI-powered solutions, including healow Chatbot, aim to reduce staff burnout and improve clinical efficiency. Sunoh.ai integrates with the eClinicalWorks EHR, helping providers easily document patient interactions and finish their work on time.
“Sunoh.ai helps our providers streamline the documentation process, which helps them manage their daily workflows better and increase their focus on patient care,” said Jesse Burke, IT Manager at Northern Virginia Health Center. “Sunoh.ai helps providers engage with Spanish-speaking patients effectively as it picks up the translator dialogue and accurately documents patient interactions, saving us substantial time daily. With Sunoh.ai and other AI tools, we can efficiently deliver personalized, more convenient care to our patients. Additionally, with healow Chatbot, we have been able to decrease our phone load by a significant amount thanks to the simple questions being able to be answered by the chatbot.”
HealthWorks for Northern Virginia is a nonprofit Federally Qualified Health Center (FQHC). The health center provides cost-effective, high-quality healthcare services to the Spanish-speaking community of Northern Virginia. The practice’s mission is to be accessible to everyone, regardless of race, ethnicity, gender identity, residency status, insurance status, or financial capacity. It aims to deliver personalized and exceptional care to the community.
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Impressed with the positive results of the AI-powered medical scribe, the health center also adopted additional AI products, such as the healow Chatbot, which helps the practice run a 24/7 operation. The virtual assistant is integrated with the EHR and helps effectively handle many of the patients’ routine needs. The practice saw a significant reduction in call volume for routine questions, such as booking appointments and requesting the time of their next appointment, after implementing healow Chatbot.
“eClinicalWorks is proud to democratize AI in healthcare with our innovative solutions, which positively impact health centers like HealthWorks for Northern Virginia,” said Girish Navani, CEO and co-founder of eClinicalWorks. “We are committed to providing innovative solutions such as Sunoh.ai, which reduces the documentation burden on providers and helps them focus more on patient engagement, saving providers up to two hours daily on documentation. With our AI solutions leading the charge, we’re delighted to be at the forefront of this transformative healthcare evolution.”
Source: Businesswire