Hyro, the leader in conversational artificial intelligence (AI) for healthcare, announced a partnership with Gozio Health, an industry-leading, customizable, location-aware mobile patient engagement platform. Hyro will embed its conversational AI platform within Gozio’s framework, providing quality omnichannel voice and chat AI experiences to patients and staff through mobile applications. The partnership will initially be rolled out across the two companies’ mutual customer base of healthcare providers, including Novant Health and Baptist Health.
Hyro’s Adaptive Communications Platform will augment Gozio’s suite of mobile offerings and give enterprise health systems access to integrated AI assistants for patient-facing tasks such as prescription refills, FAQ resolution, appointment management, and troubleshooting. Together, Gozio and Hyro enable healthcare organizations to automate routine tasks so that staff can devote their full attention to more urgent responsibilities, while also removing access barriers for patients by offering them a wider range of self-service capabilities in one centralized, user-friendly location.
The partnership comes amid ballooning demand for AI technologies within healthcare providers’ patient interfaces to further reduce inefficiencies and streamline routine tasks in an effort to optimize staff workflows. The healthcare industry, however, is sensitive and heavily regulated, particularly concerning patient data privacy and security. As such, responsible AI implementation to help both staff and patients while still protecting personal data is of paramount importance–a mission to which Gozio and Hyro are no strangers. Hyro reaches 60-70% resolution rates for inbound calls and messages while explaining the outputs of those AI-powered interactions, ensuring a greater degree of accountability and trust surrounding technologies like Large Language Models (LLMs) and Natural Language Understanding (NLU)
“With burnout and staffing shortages so widespread in healthcare, any support we can offer to already overloaded contact centers is extremely valuable,” said Israel Krush, CEO and Co-Founder, Hyro. “We welcome the opportunity to partner with Gozio, expanding our omnichannel AI-powered conversations relating to scheduling, Rx management, physician search and more to their seamless mobile interfaces. Now, patients can unlock 24/7 access to critical services from their healthcare providers with zero hold times and full confidence in their automated support.”
“With conversational AI having burst into the public spotlight throughout 2023, we are truly excited to bake Hyro’s best-in-class conversational AI solution into our mobile app,” said Lee Jones, Chief Product Officer at Gozio Health. “Hyro’s explainable, plug-and-play conversational AI tools will allow the healthcare providers we work with to curate the datasets that AI draws upon, save stretched operational dollars, and maintain compliance with industry regulations.”
SOURCE: PRNewswire