RLDatix, the leading global provider of connected healthcare operations software and services, announced its acquisition of SocialClimb LLC (“SocialClimb”), a healthcare technology company supplying patient satisfaction, reputation management and revenue growth solutions to provider groups, hospitals and health systems. By adding SocialClimb’s capabilities to its comprehensive suite of solutions, RLDatix will now offer a 360-degree view of providers, allowing healthcare organizations to uncover critical insights and trends about how care quality and provider performance contribute to care delivery risk.
“SocialClimb introduces a new phase on our journey to delivering true, connected healthcare operations to our customers,” said Jeff Surges, RLDatix CEO. “Listening to patients’ unique experiences will allow us to identify trends and empower organizations with even more holistic insights to effectively manage workforce resources and provider performance, while improving operational and financial efficiencies and advancing safer patient care.”
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SocialClimb helps organizations collect patient satisfaction data – such as Patient-Reported Outcomes (PROs), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), patient satisfaction, Net Promoter Score (NPS) and patient population demographic data – enabling healthcare leaders to meet patient demand, mitigate workforce shortages and better support clinicians. This functionality will complement and enhance RLDatix’s established patient experience capabilities, which include real-time feedback collection and survey management.
Combining insights from RLDatix and SocialClimb enables organizations to increase patient retention and drive new revenue growth by dynamically meeting patient demand using their artificial intelligence-developed predictive algorithm. Unifying innovative, digitally collected data will also drive reputational prowess for healthcare organizations and empower them to reduce administrative burden, prevent harm and improve patient safety outcomes.
“There are clear correlating factors between provider satisfaction scores and reported safety events,” said Ty Allen, SocialClimb founder. “When this data is included in a holistic view of an organization’s healthcare operations, decision makers gain a powerful understanding of the entire patient journey, allowing for swift and proactive change by leadership to improve care delivery and manage their organizational brand and reputation, thus containing costs and increasing revenue.”
SOURCE: PRNewswire