Cisco (CSCO) announced it is reimagining the way people work with new, powerful generative AI technology. Cisco will harness large language models (LLMs) across its Collaboration and Security portfolios to help organizations drive productivity and simplicity for their workforce.
Expectations are at an all-time high – organizations are grappling with how to deliver unrivaled experiences for hybrid workers, while safeguarding their businesses from sophisticated cyber threats.
According to Cisco’s 2023 State of Global Innovation Study, IT professionals rank generative AI as the technology most likely to have a significant impact on their business, with 85% of those saying they’re prepared for its impact. Cisco recognizes the important role generative AI will play in advancing the future of work and is committed to providing hybrid workers with an efficient, safer, and more productive, work experience.
“Generative AI will quickly become pervasive as we see businesses and workers embrace the technology to become materially more productive,” said Jeetu Patel, Executive Vice President and General Manager, Security and Collaboration, Cisco. “At Cisco, we’ve been using AI for years. Now we’re unveiling how we’re incorporating generative AI into our existing products, helping customers drive real value to unlock the most secure, unrivaled work experiences possible.”
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New Summarization Capabilities in Webex by Cisco
With every work interaction being hybrid, employees, and customers need collaboration experiences that empower them to do their best work. Within the Webex Suite, new summarization capabilities that help people get up to speed in seconds will include:
- “Catch Me Up” will allow users to quickly catch up on missed interactions, including meetings, calling, chats and more.
- Intelligent meeting summaries with key points and action items. Users can opt in to automatically generate the most important elements of a Webex meeting, extract the key points, and capture action items with owners. This will be a huge time-saver for attendees and people unable to join a meeting – eliminating the need to listen to a recording or read through transcripts.
- Summaries in Vidcast, the company’s video messaging tool. This capability will produce highlights and chapters so viewers can navigate to the most important parts of the video quickly.
- New conversation summaries in Webex Contact Center will provide agents with a fast, automated way to consume long-form text from digital chats with customers as well as facilitating post-call wrap-up and resolution with customers.
SOURCE: PRNewswire