NICE Actimize announced that it has been recognized as a Leader in Enterprise Fraud solutions by Forrester Research, a leading global research and advisory firm. The analyst firm included NICE Actimize among the most significant vendors in the market, in its recent report titled, “The Forrester Wave™: Enterprise Fraud Management Solutions, Q2 2024”.
NICE Actimize received the highest possible scores in numerous criteria within the current offering and strategy categories. In the current offering category, the criteria with the highest scores possible were machine learning based risk scoring and alerting; productized and in-house models; queue management; channels; reporting; and scale. NICE Actimize also received Forrester’s highest scores possible in the community, roadmap and supporting services and offerings criteria within the strategy category.
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In NICE Actimize’s vendor profile, the Forrester Enterprise Fraud Report stated, “NICE has been on the forefront of investing into AI for detecting and predicting fraud on customer accounts. NICE has had typology-based scoring and entity risk scoring, contributing to risk prediction. The vendor has also been innovating using generative AI based transaction trajectory models (TTM) and real-time network analysis to augment investigators’ manual visual link analysis. The vendor’s EFM roadmap, user community building strategy and supporting services and offerings are ahead of the competition.”
The Forrester report also cited, “NICE’s machine learning based risk scoring and alerting using the vendor’s catalog of productized models are strong. Segmentation management of users’ profile attributes (address, location), and investigator queue management and routing are powerful as are out-of-the-box models for transaction risk scoring on various (online, branch, phone) channels.”
“As scams and authorized fraud continue to rise, NICE Actimize continues to invent and deliver AI-based solutions to help our global clients prevent fraud and mitigate losses,” said Craig Costigan, President, NICE Actimize. “We are honored that Forrester has recognized us as a leader in its 2024 Enterprise Fraud Wave report.”
SOURCE: Businesswire