Transaction Network Services (TNS) announced that ChannelVision Magazine has awarded TNS’ Enterprise Product Suite – which includes TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling – a 2024 Visionary Spotlight Award for Best Emerging Technology Breakthrough.
The onslaught of robocalls, particularly spoofed calls, poses significant challenges to channel partners – CCaaS, CPaaS, SBC providers, and resellers – delivering omni-channel technology solutions to enterprises and contact centers. These spam and scam attacks can tarnish brand reputation, diminish the customer experience and reduce trust in the voice channel, all of which threaten an enterprise’s bottom line.
TNS Enterprise Authentication and Spoof Protection can help channel providers and enterprise contact centers improve the customer experience by ensuring only authenticated calls reach end recipients and by providing real-time reporting on spoofing activities to mitigate robocalls. At the same time, TNS Enterprise Branded Calling enables channel providers to present rich brand information on incoming call screens, so call recipients have a better sense of who is calling and are more willing to answer the phone.
“A Visionary Spotlight Award for TNS’ Enterprise Product Suite validates the impact of call authentication and branded calling as part of a broader channel partner CX offering,” said Denny Randolph, President of TNS Communications Market. “While robocalls have eroded trust in the voice channel, our solutions empower enterprise contact centers to more effectively engage customers and restore confidence in outbound communications, while protecting brand reputation from the negative impact of scammers and spoofers.”
Channel Vision Magazine’s annual Visionary Spotlight Awards competition highlights channel and service provider innovation in communications. The awards honor outstanding products, services and deployments across numerous categories.
SOURCE: Businesswire