Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to over 7,100 partners and the businesses they serve, has again been recognized by CRN®, a brand of The Channel Company, with its highest, 5-star rating in the CRN 2022 Partner Program Guide.
CRN’s annual Partner Program Guide provides a definitive list of the most notable partner programs from industry-leading technology vendors that offer innovative products and flexible services through the IT channel. The 5-star rating is achieved only by select vendors that deliver the best of the best, going above and beyond in their partner programs to help push growth and positive change.
Recognized for its innovative approach to helping partners maximize their opportunity in the unified communications as a service (UCaaS) and contact center as a service (CCaaS) space, Intermedia’s CORE™ model puts the power where it belongs – with the partner. Unlike commission-based agent models that most providers offer, Intermedia UCaaS/CCaaS resellers retain ownership of the customer relationship because they are the ones providing the solutions to the business as well as the ongoing support. Partners purchase the solutions wholesale from Intermedia and then resell them under their own brand or co-branded with Intermedia at a price point they set. As a result, partners are in position to enjoy higher margins, earn 5x more recurring revenue than a traditional agent commission model, and build significant long-term value in their business.
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Under the CORE program, partners provide customers with the award-winning, hybrid work-ready communications, collaboration, and customer care solutions they’re looking for – including voice, chat, video conferencing, file collaboration and backup, contact center, and more – all delivered from Intermedia’s integrated, proprietary, highly reliable and secure platform. CORE partners handle billing and first-line support for their customers, while Intermedia supports them with comprehensive sales, marketing, training, and onboarding tools and resources – before, during, and after the sale. In addition, partners receive financially backed 99.999% uptime service level agreements (SLAs) and J.D. Power-certified 24×7 technical support (6 years running), with Intermedia even calculating and remitting complicated telecom taxes for them.