Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces the finalists for the Best of Enterprise Connect 2024 awards program. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries with a focus on factors including technology advancement, innovation and business impact.
Finalists for the Best of Enterprise Connect awards are:
OVERALL Best of Enterprise Connect
- Cyara: For a product to be announced in March
- Five9: For a product to be announced later this year
- Genesys: For a product to be announced in February
- MiaRec: MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.
- RingCentral: For a product to be announced in March
- Vonage: Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.
Best Innovation in Customer Experience
- Cognigy: AI Copilot, which equips contact center agents with AI-driven support for customer interactions on all voice and digital channels, enhancing their performance.
- First Orion: SENTRY, an authentication solution that allows enterprises to proactively block fraudulent, spoofed outbound calls and ensures their numbers are only used for legitimate calls.
- Five9: For a product to be announced later this year
- Genesys: For a product to be announced in February
- Nextiva: For a product to be announced in March
- RingCentral: For a product to be announced in March
Best Innovation for Systems Management
- Cyara: For a product to be announced in March
- NexGen Technologies: NexGen Virtual Office, a business management platform for hybrid and in-office environments, connecting workforces to build a collaborative culture and community with accountability.
- Upwork: Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented.
- Vonage: Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.
Most Innovative Use of AI
- Amazon Web Services: Amazon Q, a generative artificial intelligence-(AI) powered assistant that is specifically for work and can be tailored to a customer’s business.
- Cyara: For a product to be announced in March
- Genesys: For a product to be announced in February
- MiaRec: MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.
- Nextiva: For a product to be announced in March
- Zoom: AI Companion, a generative AI-powered assistant that empowers people to increase their productivity, enhance their skills, improve team effectiveness, and free up time spent on repetitive tasks to focus on more meaningful work and connections.
“We’re living in times of unprecedented innovation, driven largely by AI. The exciting capabilities displayed by the innovative products that made the Best of Enterprise Connect finalists show the potential that AI and other cutting-edge technologies have for transforming enterprise communications and CX,” said Eric Krapf, General Manager, Enterprise Connect. “These products represent some of the most innovative and impactful developments we’ve seen in our industry, and I’m excited for our attendees to see our Best of Enterprise Connect nominees, and all of our sponsors as they display their offerings at Enterprise Connect 2024.”
SOURCE: Businesswire